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NX9 Documentation Searching 2

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phillpd

phillpd

Mechanical
Oct 19, 2006
780
I recently updated to Java "Version 7 Update 45" and now I can't search the NX 9 documentation.

I get the following ... The search cannot be loaded. The Java plugin is required to run the search. See
Any idea's to get around this ?

NX 6.0.5.3 (NX 8.5 Testing)
Windows 7 64
 
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Roll back to an earlier update of Java or wait until Siemens release yet another round of updates for the Docs.
Every new update of Java breaks the fix and they have to be recreated. Very annoying I must say.


Anthony Galante
Senior Support Engineer

NX5.0.6, NX6.0.5, NX7.5.5, NX8.0.0 -> NX8.0.3.4
NX8.5.0.23 -> NX8.5.2.3 & NX9.0.0.19
 
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I had the same problem and rolled back to Java 7 Update 21...That fixed it

NX 7.5/8.0/8.5
 
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Thanks guys ... but where to get an older version of Java ?

NX 6.0.5.3 (NX 8.5 Testing)
Windows 7 64
 
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There is another suggestion that I can make and vouch for as I just got it working yesterday.
Use IIS (Internet Information Services) in Windows and serve the docs as web sites.

Doesn't matter what version of Java you have, the search works.
Also fixed my issue with Firefox that F1 or On Context Help would only ever go to the top page of the docs.

I'm not an IIS expert and it takes a bit of setting up, so I made a powerpoint (see attached) for those interested.



Anthony Galante
Senior Support Engineer

NX5.0.6, NX6.0.5, NX7.5.5, NX8.0.0 -> NX8.0.3.4
NX8.5.0.23 -> NX8.5.2.3 & NX9.0.0.19
 
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Anthony, thank you for the instructions, but I can't get it to work. I've followed everything (except changing the port in bindings to 8080). The website shows a 404 error.
However, in the IIS manager, if I change to contents view, browse to the index.html file under nx_help, then click browse, it will show the NX help page with the address of " I can browse the help documentation, but the search function doesn't work. It just states no search terms found. Is there some issue with java?

NX9 Win8.1 64bit i7-3770K 16GB Quadro2000
 
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Hi

I had similar issue with Teamcenter 10 and java 7u51 on windows 7 . I changed security level in java ( START - configure Java) to medium. after allow in security warning search started to work normally. maybe that will help. regards
 
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Thanks Anthony but I cannot get it to work with your IIS instructions either. I have been on the phone with GTAC and their fix does not work either. I just installed NX 9.0 and Java 7 update 65. I also changed the security level in Java to medium (GTAC suggested this too) and that did not work either. AGGGH! Why is help so hard????
 
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Forget about IIS, I have. I made a video for our customers because we were getting a lot of calls about how to fix it.
[URL unfurl="true"]http://vimeo.com/91380605[/url] is the link to the video.
It goes for a while, because there are other things to consider, but the Java fix is in there.
The update45 patch in the video will work for Java 7 Update 65 (I have tested and can confirm it will work).

Anthony Galante
Senior Support Engineer

NX5.0.6, NX6.0.5, NX7.5.5, NX8.0.0 -> NX8.0.3
NX8.5.0 -> NX8.5.3, NX9.0.0 -> NX9.0.2, NX10 Beta
 
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Ok, I will watch the video but how do I undo all the stuff I did to try to make it work with IIS?
 
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I have good news and not so good news. We've resolved the JAVA issues with respect to searching the NX help files, but it won't be available until NX 10.0.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Industry Sector
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.
 
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@Purdue79, You need to change any environment variables to point to where the docs are instead of the IIS location.

For NX9, the following variables are what I have set. Ignore the ${AMG_NX_DOCS_DIR} as that's a variable I use for a custom docs location.
The start of the values will need to be changed to suit where you have the docs installed.

UGII_UGDOC_BASE_DIR=${AMG_NX_DOCS_DIR}\NX9\UGDOC\html_files\nx_help
UGII_UGDOC=${AMG_NX_DOCS_DIR}\NX9\UGDOC\html_files\nx_help\index.html
UGII_HTML_UGDOC=${AMG_NX_DOCS_DIR}\NX9\UGDOC\html_files\nx_help\index.html
UGII_CSHELP_DOCS=${AMG_NX_DOCS_DIR}\NX9\UGDOC\html_files
UGII_CSHELP_MAPS=${UGII_ROOT_DIR}\docmaps


Anthony Galante
Senior Support Engineer

NX5.0.6, NX6.0.5, NX7.5.5, NX8.0.0 -> NX8.0.3
NX8.5.0 -> NX8.5.3, NX9.0.0 -> NX9.0.2, NX10 Beta
 
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Hi,
and for NX users that have the documentation installed on a server, which is the best solution ?
Install IIS on the server where reside the documentation ?

Thank you...

Using NX 8 and PDM RuleDesigner
 
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There is no best solution, even if you have IIS serving the docs, you still need to install the patches.


Anthony Galante
Senior Support Engineer

NX5.0.6, NX6.0.5, NX7.5.5, NX8.0.0 -> NX8.0.3
NX8.5.0 -> NX8.5.3, NX9.0.0 -> NX9.0.2, NX10 Beta
 
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Thanks again Anthony. I put the env variables back and the default website. Finally got it to work with the patches - with Firefox. I was using Chrome and it does not seem to work with Chrome. I forgot to try it with different browsers! Thanks again!
 
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