The technicians are from the reseller most of the time. They are not that knowledgeable but do everything that 3DS says to do. 3DS is sending a tech. This will be the second time the factory tech had to come. issues have been sensors going out. main board change out. Power supply went out...
Anybody else out there using a 3500HD MAX? How's it going? I have had nothing but problems with ours. Service guys are here at least once a month. Can't depend on it. They will not replace. I am pushing at least for an extended warranty.