They are not mixed up, just the unit is switching Neutral, which to them works, they think that as long as when the power supply is turned off the effect is the OK so there is no problem. They won't budge until they see documentry evidence proving it is illegal to sell such a device in the UK...
This may be a stab in the dark, but here goes. I have a power strip (5-way plug), i'm trying to prove that it is not a suitable product for the UK. If you put a volt meter between Earth and Neutral, it shows mains voltage, but 0v if you measure earth to Live. My colleagues in Holland who are...
