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Thanks for the help.

@ferdo I was under the impression that if we purchased from a reseller, there is usually some form of sales and support services (extra or otherwise). Are you saying they are sometimes pure distributors? We didn't expect them to do implementation for us, but consulting as a service was not...

Ok I think we'll be good since there are still many VARs to choose from in the US. Thanks. @iscariot We wanted to implement PDM, and kept trying to learn more about the potential solutions. It's been 4 months and we still haven't been able to schedule a demo yet, despite consistent reminder...

Hi all, We've been using the same VAR for the past 3 years, and they've been absolute crap. No support, long response time, and little technical expertise. I'm getting fed up and would like to know if anyone's ever switched resellers (or even better, purchased direct from Dassault!). I've heard...