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Thanks IRsuff. I wonder is there any other way of looking at this? Coming at the project from another angle as well as looking at warranty.

I'm skeptical that historical Warranty data on an older product takes into account service complaints. Like any warranty calculations I've done in the past set a Returns Budget for a product divided by cost per Return gives the probability of defects (i.e. # of Returns). This # of Returns is...

Hi IRstuff, Thank you for your reply. Does your suggestion not presume that all complaints result in a product replacement i.e A warranty cost. However as "complaints" include service complaints I think the acceptable warranty budget/level of returns would have a limited scope and not...

Hi, I hope I can get help with regard to this topic as I just started a job with an Electronics company and I need to impress them with a project I have been put on. I was hoping for any help or literature or being pointed in the right direction for this project. The project is to find an...