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  • Users: Kwerk
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  1. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    Thanks, all. Now we've got salespeople submitting requests for projects using structural steel our welders don't know how to work with, asking for load ratings we can't guarantee -(see welding), and acting all put upon when it takes longer than items we have experience with. I'm going to tell...
  2. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    I asked him specifically why he wasn't directing the salesman to his superior. In his words, the owner of the company wants Engineering to be where everyone comes with their questions. All it does is limit the intelligence to engineering and let the salespeople sell what they don't know. I got a...
  3. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    Thanks for the comic. We don't have SharePoint or TQM. We are ISO 9001, so we do have standards and procedures. Today it became so apparent that the workflow is broken when the new salesman kept continuously pestering the engineering manager about how to locate, fill out, and save sales forms...
  4. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    Zelgar, we have been on visits to customer facilities, myself and the salesman I dislike working with. He dreams up fabrications in his head that do everything all at once and are cheap and last forever, talks about it with the customer, and then proposes that I have everything designed, drawn...
  5. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    Thanks, all! Truckandbus, I do call the one salesman in to explain unworkable aspects of his sketches with a 3d model or CAD sketch. When he gets these, he acts like he expects a full drawing complete with all dimensions, bom, and annotations, like I'm cheating him by making a mock up of his...
  6. Kwerk

    How to deal with broken workflow and uninformed salespeople?

    Hello, I currently work as a mechanical engineer in a company that makes tooling and racking for the metal finishing industry. I am 1 year in to this position. We currently have three engineers being fed by seven salespeople, so there is a huge backlog of projects. Our projects are submitted by...

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