Catia termination issue

[sudhakarn]

Hi folks,
i have a new question here.i have some users complaining about the CATIA termination issue recently.there is no issue with the configuration part as the RAM is 32gb and the configuration of the machines are very good.I am attaching the abend_log file from the user's machine.Please let me know your observations.

P.S: i have replaced the CAT settings and still the issue persists.i have combined both the abend file and the error log in the same text file.

 

[sudhakarn]

Hi Folks,

Any updates on this?

 

[drewmumaw]

Looks like you're running Win7 64bit (NT6.1). Have you checked your hardware against Dassault's certified hardware lists?
[URL unfurl="true"]http://www.3ds.com/support/certified-hardware/[/url]

Drew Mumaw

http://www.textsketcher.com

http://www.drewmumaw.com

 

[sudhakarn]

Hi Drew,
I believe it is place.Any let me check it over again.Thanks a lot.

 

[itsmyjob]

did you clean the CATIA files?

Eric N.
indocti discant et ament meminisse periti ​

 

[sudhakarn]

Hi,

Are you talking about CAT temp,CAT settings? BTW please find the abend trace file here.
[ERROR]

first_error
Error message = Memory access violation
Error class = CATSystemError
Message id = ERR_CATSysSIGSEGV_131075
Code = 0 (0000000000000000)
Access type = read
Faulting address = 0x0

 

[itsmyjob]

CATDUA.. in File / Desk / Right Click

Eric N.
indocti discant et ament meminisse periti ​

 

[sudhakarn]

Hi itsmyjob,

Thank you for your inputs.Let me check it over.