I'm a bit lost here - why is the unbalance an issue? If you have many single phase loads, but no three-phase motors, it doesn't matter a *** to you as a consumer. The distributor might think otherwise, though. On the other hand, if all your loads are three-phase motors, then the supply voltages are unbalanced, and you have a lot of unwanted heating going on in your motors. The 5% or 10% figures really only matter when you are trying to fix a problem - if you have no problem, and you've only noticed the unbalance 'cos a nice new meter told you about it, maybe you don't need to do anything. On the other hand, maybe you should check that the numbers you have don't mean a problem for you. bBt only you can work that out by analysis of your particular circumstances.
Bung
Life is non-linear...