`Failed to save document' in Solidworks 2

[Kensai]

about 20% of the time, documents (.sldprt ; .sldasm ; .sdldrw) `failed to save document'.

To try and resolve the problem i have tried different network permissions, from user to administrator.
Tried 4 different PCs from a 1.7 celeron to dual Xeon rig.
Tried using a differnet network cable.
Tried using openGL.
Tried using different VGA card.
Tried using different VGA card drivers.
Tried re-installing more than once (with anti-v disabled!!)
Tried making all the files read and write enabled.
After six months I am TIRED of trying, can someone please offer some help?

 

[SBaugh]

When you reinstalled did you use the FAQ in this forum?
Have you tired to a modify on your install?
What video card are you using?
Have you had someone try your files on someone else's machine and not one you hooked up to your area on the network? If you are getting this on all the machines then it's the files most likely and you should contact your VAR for help in determining this issue further.

Regards,


Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[Kensai]

Modify the installation? How?

Video card is ATI FireGL X1 with the recommened drivers.
Dual Xeon 2.8, 1024 eec ram, raid0 2 X samsung spinpoint 160GB.

We have four seats of SWs, i have successfully opened the same files on other machines with no `failed to save document' error appearing.

The VAR sent a SWs expert and a network expert.
They have no clue how to solve this prob.

Any input would be helpful.

 

[rporter]

Saving over a network is not the best practice.

Try saving your files to your hard drive and see if you still have the problem.

 

[TheTick]

Be sure antivirus is disabled during installation of SW. This is one type of problem that can be caused by antivirus being active during install.

 

[Kensai]

sorry, should have stated this at the top!

I have tried to save the sames files on my own HDD (c:\)
sometimes it saves, sometimes it don't.

Regards

 

[ctopher]

Try what the others suggested, if doesn't work, here is something I tried once that worked for me. Close the file and SolidWorks, go to the directory where the file is saved, is there a copy of the file name with "~" before it? If there is, delete it. Also check to see if you are opening a backup copy, if so, open the original file. This may not fix your problem, but worth a try.

Chris
Sr. Mechanical Designer, CAD
SolidWorks 2005 SP0.1

 

[MadMango]

Have you tried the following from this forum's FAQs?
faq559-507
faq559-488
faq559-908

If you are the only one in your group having this problem, then it leads me to believe its either your installation of SW, or something in your hardware set-up that is the root cause. What version of SW (& SP) are you running, and on what OS and version?

[green]"I think there is a world market for maybe five computers."[/green]
Thomas Watson, chairman of IBM, 1943.
Have you read faq731-376 to make the best use of Eng-Tips Forums?

 

[SBaugh]

How about this... What is your backup directory set too? Do you have a direct folder location and is that location still there?

http://www.scottjbaugh.com/Tips_Tricks/Repair_&_Modify_Tip.htm

Regards,

Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[Kensai]

In the event viewer, application log there is the message,

Windows cannot determine the user or computer name. Return value (1722).

this is happening approximatley every 15 minutes.

could this have something to do with it?

 

[Kensai]

my admin fixed the error 1722, and i have had no problems with fail to save!!!

(i am not holding my breath)

 

[Kensai]

this is one of the messages that i was getting;

The system failed to register pointer (PTR) resource records (RRs) for network adapter
with settings:

Adapter Name : {B3843889-8FB5-4612-A0C6-900FEB834B5D}
Host Name : DrawingOffice
Adapter-specific Domain Suffix : headquarters.local
DNS server list :
xxx.xxx.xx.xx, xxx.xxx.xx.xx
Sent update to server : None
IP Address : xxx.xx.xxx.xx
(addresses taken out for security)

The reason that the system could not register these RRs was because of DNS server failure. This may be due to a zone transfer lock on the DNS server for the zone that your computer needs to update.

You can manually retry DNS registration of the network adapter and its settings by typing "ipconfig /registerdns" at the command prompt. If problems still persist, contact your DNS server or network systems administrator. For specific error code information, see the record data displayed below.

 

[Kensai]

this is the message AFTER my admin fixed the problem;

Ownership of the volume ID for C: has been successfully claimed. This volume ID is used by Distributed Link Tracking to automatically repair file links, such as Shell Shortcuts and OLE links, when for some reason those links become broken.

 

[J-C]

And people always think that Solidworks is responsible for these errors when they crop up and that their VAR is blowing them off when they ask them to check Network, Video Drivers, etc....

Maybe if Solidworks had a better way of informing the user what the problem may be. "Failed to save" is a bit vague and caused by many things.

Jason Capriotti
Smith & Nephew, Inc.

 

[SBaugh]

The "Unhandled Error" messages are more vague if you ask me, and can lead to more things at being a problem, outside of SW.

Regards,

Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[J-C]

Yeah, unhandled error is a catch all. Just means that an unexpected bug occured and there was no error handling routine in the code to handle it, so BAM to the desktop.

Jason Capriotti
Smith & Nephew, Inc.

 

[Kensai]

SSDD

Hi,

Geuss what? The usual happened `failed to save document'
It seemed to work ok all day yesterday, but this morning it don't. I had a look at the application event log;

because the caller is not properly authorized to make this call. The COM+ application is configured to use Application and Component level access checks, and enforcement of these checks is currently enabled. The remainder of this message provides information about the component method that the caller attempted to invoke and the identity of the caller.

Destination of the rejected call:
Application Id: {02D4B3F1-FD88-11D1-960D-00805FC79235}
CLSID: {182C40F0-32E4-11D0-818B-00A0C9231C29}
IID: {47CDE9A1-0BF6-11D2-8016-00C04FB9988E}
Method #: 7

 

[SBaugh]

I had the same problem last night, except my problem was my autobackup directory. I removed it and the autobackup didn't have a place to save the file, so it gave me "Failed to save Document" That isn't your issue is it, and are you sure before answering?

Regards,

Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[Kensai]

Scott and others,

You have all been very helpful, thank-you.
Scott I switched-off save auto recover, and i moved my backup directory to my own HDD, no effect I'm afraid.

Thing is, I have a gut feeling this is
the windows 2000 professional configuration.

Considering that my event viewer is logging wierd and wonderful error messages everyday, I reckon it's the WIN2K.
I have sent my VAR the details from my error logs, heres hoping!

Thanks again for the help.

 

[J-C]

A fresh Windows 2K install may be in order.

Jason Capriotti
Smith & Nephew, Inc.