Hi, I am new here, I am with ANSYS

[Roger Cedamanos]

Hi, I am new here, I am with ANSYS 18.2 explct dynamics and when try to solve a simple example I have that problem.

AUTODYN PRE-SOLVER SETUP STATUS REPORT

Initialising model.........Complete
Analysis settings transferred.
Retrieving mesh ......Complete.
Retrieving Cross Sections ......Complete.
Retrieving Variable Shell Thickness ......Complete.
Retrieving Contacts .....Complete.
Retrieving Mesh Data .....
Retrieving nodal size data .....
Found 54 nodes.
Retrieveing elemental size data .....
Found 14 elements.
Mesh Data retrieval complete.
Retrieving Coordinate Systems .....Complete.
Retrieving Initial Conditions .....Complete.
Retrieving Parts count.....Complete.
Retrieving Materials .....
Starting transfer of material Elastomer Sample (Ogden)
Loading Ogden 2nd order data.
Ogden 2nd order complete.
Material Elastomer Sample (Ogden) loaded successfully.
Starting transfer of material Structural Steel
Material Structural Steel loaded successfully.
Material Retrieval Complete.
Retrieving Parts Data .....Complete.
Transferring Coordinate Systems Complete.
Transferring Node Information Complete.
Transferring Material Information .....Complete.
Transferring Initial Conditions .....Complete.
Checking for Remote Points ....No remote points found.
Getting Boundary Conditions ....Complete.
Transferring Mesh ....Complete.
Transferring Contacts .....Complete.
Transferring Boundary Conditions ....Complete.
Retrieving Tracker Data .....Complete.
Transferring Named Selections .....Complete.
Transferring Tracker Data .....Complete.
Exporting Cycle Zero file .....Complete.
AUTODYN PRE-SOLVER SETUP COMPLETE.

After that, I get "a general error has occured".

The license never charges.
I read in an old post somebody solved it opening some ports but I don't have more details, please help!!!!!