tmoe
Civil/Environmental
- Mar 3, 2011
- 33
I have my first official client from hell. No need to go into details of it, but this simple $5k seismic retrofit project has been drug out by the client for months. She is EXTREMELY hard to work with, requesting multiple (unnecessary) changes, extremely late on payments, refusal to pay for additional services beyond the contract stipulations, etc.
Months ago she asked for some names of contractors so she could get some bids. Against my better judgment at the time I gave her the names of some guys I've worked with before and know to do good work. They are now all calling me regarding the project with the same basic question.... "Whats the deal with this client, they seem hard to deal with"
I already told one contractor a few weeks back that "I'm sorry, I cant take phone calls on this project right now as there are some billing issues we are sorting out at the moment".
My way of saying she is 2 months behind on payment, so I don't have the time to talk about it.
What can I say to these ppl that will give them fair warning with out being too damaging to the clients reputation and opening us up to slander?
I need to say SOMETHING, because if I don't my company will look bad for suggesting such an awful client. Is it safe to simply say "They have been VERY hard to work with" ??
Months ago she asked for some names of contractors so she could get some bids. Against my better judgment at the time I gave her the names of some guys I've worked with before and know to do good work. They are now all calling me regarding the project with the same basic question.... "Whats the deal with this client, they seem hard to deal with"
I already told one contractor a few weeks back that "I'm sorry, I cant take phone calls on this project right now as there are some billing issues we are sorting out at the moment".
My way of saying she is 2 months behind on payment, so I don't have the time to talk about it.
What can I say to these ppl that will give them fair warning with out being too damaging to the clients reputation and opening us up to slander?
I need to say SOMETHING, because if I don't my company will look bad for suggesting such an awful client. Is it safe to simply say "They have been VERY hard to work with" ??