Instrumentation: Locked Tag Number

[Sparkette]

Does anyone happen to know how to unlock an instrument tag number? I have one that has been locked since yesterday so I can't edit it.

All I can tell everyone is, whenever I try to open the datasheet I am told the tag number is locked and the sheet never shows. If I try to edit it from the Browser, the edits don't take.

Anyone?

 

[jsummerfield]

Perhaps someone else also viewing that item.

John

 

[Sparkette]

I know that no one else is editing that particular tag. I am certain it is locked on its own.

Aside from that the information in my original post is all I know about it.

 

[Sparkette]

Update:

I spoke with one of the techs who called me after I posted this problem on the INtools Knowledge Base at

http://ppocrm.intergraph.com/ecustomer/start.swe?SWECmd=Login

(I believe you need a customer subscription through your company to get this).

The tech told me that the INtools server needs to be rebooted. The INtools server is separate from our regular business server so the only thing that needs to happen is that everyone needs to be logged out of INtools.

After the server was rebooted the tag numbers were unlocked.

I still don't know exactly why this is happening. If I find out I will let everyone know.

 

[Sparkette]

Update;

I have been told by our INtools administrator that, to avoid these locked tag numbers, everyone using INtools should close the plant/project within INtools first and then close INtools itself. Avoid closing INtools when the project (and thus, the database) is open in INtools.

Cheers!

 

[csweb]

When nothing works; run the following SQL script in a application which can executes sql scripting to your database server.
Somethimes INtools give a window during opening a tagnumber with aan ID number, see the tr_num below !

Run:
select * from entity_lock

View the [tr_num] for your locked item and replace the
?? in the script below;

delete from entity_lock where tr_num = ??


Note: These action should be handeld by the company database
administrator only !

Carlo
CS Webservice-Online

http://www.cs-webservice.nl