dpc
Electrical
- Jan 7, 2002
- 8,707
I just need to vent about this so feel free to ignore.
Just attempted to send a request for quotation for some small adjustable frequency drives to a MAJOR multi-national company. I called their local office (Portland OR). Entered voice mail system that listed several options I didn't like. I tried dialing "O" for operator - invalid - went back to top of voice mail message.
So then I tried pressing the option for pricing/delivery. This transferred me to their Los Angeles office with the exact same voice mail system. When I hit the option for pricing/delivery, I was transferred to national sales office, where a real person actually answered but was told they couldn't do anything unless I had a part number.
It's amazing (and incredibly frustrating) that it is nearly impossible to determine where to send something when trying to buy something from a company. How they stay in business is beyond me.
I did finally call the Portland office back to access their "name directory". I found a name I had heard before and left a message, because he is out of the office. I assume he may call me back eventually.
And don't even get me started about their website.
Thanks - I feel better now.....
Just attempted to send a request for quotation for some small adjustable frequency drives to a MAJOR multi-national company. I called their local office (Portland OR). Entered voice mail system that listed several options I didn't like. I tried dialing "O" for operator - invalid - went back to top of voice mail message.
So then I tried pressing the option for pricing/delivery. This transferred me to their Los Angeles office with the exact same voice mail system. When I hit the option for pricing/delivery, I was transferred to national sales office, where a real person actually answered but was told they couldn't do anything unless I had a part number.
It's amazing (and incredibly frustrating) that it is nearly impossible to determine where to send something when trying to buy something from a company. How they stay in business is beyond me.
I did finally call the Portland office back to access their "name directory". I found a name I had heard before and left a message, because he is out of the office. I assume he may call me back eventually.
And don't even get me started about their website.
Thanks - I feel better now.....