OhioAviator
Electrical
- Sep 8, 2003
- 123
Hello all,
As I type this I am going nuts trying to deal with GE/Multilin tech. support. We recently sent in an older style SR469 relay for repair and calibration. The relay had a password set when it was sent in for repair. We now have the relay back and are trying to put it in service. However, I cannot gain access to the relay setpoints because someone at GE/Multilin changed the password stored in the relay and I don't know what it is. I contacted tech. support and provided them the encrypted password as requested. They demanded that I send them an email with the relay model, serial number, firmware revision, encrypted password, the name of my first born child, etc. which I have done. A case number was generated and emailed back to me. Two hours and three phone calls later, I still have not been able to pry the right password out of them in order to gain programming access to my relay. This is a problem that GE/Multilin caused in the first place!
This is not the first heartburn I have had dealing with GE/Multilin tech support.
Is there an equally good or better large motor protection relay product out there on the market that has decent technical support? Does anybody have experience with the SEL 710 relay? Any help would be appreciated. Thanks!
As I type this I am going nuts trying to deal with GE/Multilin tech. support. We recently sent in an older style SR469 relay for repair and calibration. The relay had a password set when it was sent in for repair. We now have the relay back and are trying to put it in service. However, I cannot gain access to the relay setpoints because someone at GE/Multilin changed the password stored in the relay and I don't know what it is. I contacted tech. support and provided them the encrypted password as requested. They demanded that I send them an email with the relay model, serial number, firmware revision, encrypted password, the name of my first born child, etc. which I have done. A case number was generated and emailed back to me. Two hours and three phone calls later, I still have not been able to pry the right password out of them in order to gain programming access to my relay. This is a problem that GE/Multilin caused in the first place!
This is not the first heartburn I have had dealing with GE/Multilin tech support.
Is there an equally good or better large motor protection relay product out there on the market that has decent technical support? Does anybody have experience with the SEL 710 relay? Any help would be appreciated. Thanks!