NX5, symbols added to dimensions are VERY tiny

[morans]

Hello, a few months ago we finally upgraded to windows 7 workstations at our office. For the most part, it was a smooth transition, but we seem to be having a problem that never used to be an issue on our Windows XP machines.

If I need to revise a drawing, for example, and add a symbol to a dimension, it will come in extremely small (almost like a period). If I delete the dimension though, and put it back in from scratch (and include the symbol) it will display the proper size. If I try to add the symbol as an independant note by itself, it will also come in at the correct size.

It only seems to give us this headache when we want to add it to an existing dimension. Is this a known bug in NX5? Does anyone have any suggestions on how we can fix this? We've been dealing with it by just replacing the dimension all together with a new one and adding the symbol then... but the downside is that this usually takes 3-4X longer than it should.

Anyone have any ideas?

Thanks in advance

 

[morans]

I should also note, that some dimensions will already have a symbol added to it that displays at the correct size... but if we change that to a different symbol (via editing the apended text), it will once again shrink it down to something unreadable.

I just wanted to clear that up as everything looks ok (size wise) in the style preferences for said drawings.

 

[JohnRBaker]

I was not able to reproduce this using NX 5.0 and edting an existing (pre-NX 5.0) drawing.

You may need to contact GTAC and have them look at your drawing files and see what they learn.

John R. Baker, P.E.
Product 'Evangelist'
Product Design Solutions
Siemens PLM Software Inc.
Industry Sector
Cypress, CA

http://www.siemens.com/plm

http://www.plmworld.org/museum/

To an Engineer, the glass is twice as big as it needs to be.

 

[morans]

Ok, thank you John. We'll try that next.

-Steve

 

[morans]

I just wanted to let you know that I've seemed to narrow it down a little. It seems to only happen if you're copying and pasting a symbol into the appended text box. If you just add the symbol/text in normally, it seems to work ok. This is still an issue for complex notes and such, but just wanted to give you a heads up.

We're in touch with our IT dept and trying to get the information for our webkey account. Heopefully we can get this ironed out soon.

 

[JohnRBaker]

Is it possible that you were copying a symbol from a part file created in one set of units, say MM's, and then pasteing it into a part file created in Inches?

When I tried that, I got what you described, a very small symbol. To be exact, 25.4 times smaller than expected. And going the other way, Inches -> MM, the symbol was 25.4 times LARGER than expected.

John R. Baker, P.E.
Product 'Evangelist'
Product Design Solutions
Siemens PLM Software Inc.
Industry Sector
Cypress, CA

http://www.siemens.com/plm

http://www.plmworld.org/museum/

To an Engineer, the glass is twice as big as it needs to be.

 

[morans]

this is possible, although we usually only deal with metric units. Is there a way to check what the part started life as? There might be one or two of them that were started in imperial in error, but I'd venture to guess that the vast majority were started in metric.

I wonder if theres something server side that is causing this. We have a few CAD groups here and they all have different customers and all use different versions of Ug/Nx... and some metric, some imperial... but we all use the same license server and licenses AFAIK.

Like I said, we didn't have this issue with our old machines. It's only started happening since going to windows 7 x64 (and just so happens to be around the time that they changed over to new licenses... we no longer use advanced designer/designer bundles). Our IT department doesn't know UG enough to trouble shoot this problem so it's very possible that something was/wasn't turned on that should of been.

thanks for the help John