That is the issue, the customer has no goals or expectations. They simply don't like the ration we are providing which is 90% Minor and 10% Major. It is an initial production program having over 5K units delivered over three years.
Sounds to me that they do have expectations, otherwise "like" is irrelevant. Is there a development phase to cover the changes? Can you sharpen your pencil and "find" mis-categorizations such that Class I are actually Class II? Is it FFP or CPFF?
TTFN (ta ta for now)
I can do absolutely anything. I'm an expert!