I posted this in a different forum, but it dawned on me that IT implementation of new software systems probably suffer the most from this. What tips, tools, best practices are used to completely extract information from the customer to find out what the customer REALLY needs, despite what he/she may be saying.
Aaron A. Spearin
ASQ CSSBB
Engineering Six-S'$
"The only constant in life is change." -Bruce Lee
Aaron A. Spearin
ASQ CSSBB
Engineering Six-S'$
"The only constant in life is change." -Bruce Lee