SWx Subscription "fine" pulled back 1

[JMirisola]

Direct from SolidWorks:

“Based on feedback we received from you, our field sales team, and our customers over the past several weeks, we will review our overall Subscription policies to ensure that we remain easy to do business with and provide the best value for all of our customers.”

Check out Matt's blog, too.





Jeff Mirisola, CSWP, Certified DriveWorks AE

http://designsmarter.typepad.com/jeffs_blog

 

[JMirisola]

More info:

Dear SolidWorks Customer,



This note is to clear up any confusion over SolidWorks Subscription policy changes that, if they had been implemented, would have affected a very small percentage of SolidWorks users. It is also to assure you that subscription prices are absolutely not increasing. The subscription price has been constant since our inception and will remain so for the foreseeable future.



We understand that you need to focus on designing better products and improving your business performance, not worrying about software tools or subscription terms.



You may have heard of plans to increase a fee for late subscription payments (and late payments only). Based on valuable input from customers and resellers over the past few weeks, we have decided not to implement these changes. Instead, we are carefully weighing this input and reviewing our overall subscription policies. We have two imperatives in this review: 1) to remain easy for you to do business with and 2) to ensure you receive the best value for your investment. This means that you will continue to gain value from our subscription offerings, and non-subscription customers can rejoin our community any time at an affordable price.



Nothing is more important to us than our relationship with you. We’re pleased that your overall satisfaction with our support services and value added-resellers continues to increase and has never been higher, according to our annual independent satisfaction survey of nearly 10,000 customers conducted in July. Although the ratings are good they need to be better, and we will continue to provide better performance, value, and quality throughout our entire product suite and services.



If you have any questions or concerns about Subscriptions or our products in general, please call your local reseller, or send email to me (rwelch@solidworks.com) or Paul Mazur (pmazur@solidworks.com) and we’ll be happy to respond.



Thank you,



Rich Welch

Vice President, Customer Service

Dassault Systèmes SolidWorks Corp.



Jeff Mirisola, CSWP, Certified DriveWorks AE

http://designsmarter.typepad.com/jeffs_blog

 

[Theophilus]

Jeff, I posted Matt's blog update already here (toward bottom):
thread559-224246

It didn't look as though Rich Welch was quite as eager to be so public this time, for whatever that's worth.



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[CorBlimeyLimey]

Once bitten, twice shy!

 

[Theophilus]

Great--now I've got that Great White song bouncing around inside my skull...



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[CorBlimeyLimey]

Hmmm, obviously too much space in there!

 

[Theophilus]

Uhhhh...it's the altitude.



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[CorBlimeyLimey]

So ... flying high and singing to yourself ... ... nope, no smart-arse comment here.

 

[Theophilus]

Uhhh... Now I feel like Rich Welch must have felt...



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[CorBlimeyLimey]

I'm not sure that guy is feeling anything but frustration and humiliation right now.

 

[Theophilus]

Yeah, I guess it's better to simply be oxygen-deprived in this high-mountain air--at least I can use that as an excuse.



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[lumenharold]

Theolphilus,

Perhaps you could substitute the Great White cover of "Once Bitten, Twice Shy" for the original Ian Hunter/Mott the Hoople version. Works for me anyway....

Harold
SW2008 SP3.0 OPW2008 SP0.1 Win XP Pro 2002 SP2
Dell 690, Xeon 5160 @3.00GHz, 3.25GB RAM
nVidia Quadro FX4600

http://www.lumenflow.com

 

[Theophilus]

Ug. Yes--the glam hair, goggle-shades, leather pants...what the hell were we thinking back then!?! That stuff was cool (not to imply it still isn't, or anything).



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.

 

[lumenharold]

I don't care much for tropical themed shirts so I've saved my glitter pants and velvet tee for Fridays.

Harold
SW2008 SP3.0 OPW2008 SP0.1 Win XP Pro 2002 SP2
Dell 690, Xeon 5160 @3.00GHz, 3.25GB RAM
nVidia Quadro FX4600

http://www.lumenflow.com

 

[Theophilus]

(And here I am wearing the typical ID uniform of a black tee shirt...totally outclassed this Friday.)



Jeff Mowry

http://www.industrialdesignhaus.com

A people who value security over freedom will soon find they have neither.