We doing upgrade works (additional disconnect switches, power circuit breakers and neutral grounding resistors)on a 2x25 MVA substation. The existing transformers are 69 kV delta-13.8 kV wye with a solidly grounded neutral. Prior to our work, three single-phase wye-connected automatic voltage regulators (AVR) were installed on the 13.8 kV side (the transformers don't have on-load tap changers). The neutral point is also grounded. Now when we installed the neutral grounding resistor (NGR), it was observed that there was a circulating current on the neutral which would cause the NGR to heat up and eventually trip the protection circuit on the incomer. We suspect that this is being caused by phase unbalance on the AVR or that the AVR should have been connected delta in the first place. What remedial measures can you suggest?