Where's the support?

[fighterpilot]

This question is targeted to those who use both Pro/Engineer and Catia. As you know, PTC has a wealth of information on their tech support site. How to docs, suggested techniques, bug workarounds, etc. Where is this information for Catia suite? I have yet to find a site for Catia that is as complete as the one from PTC. I'm at a loss on how to figure out some of the smallest problems because I cannot find an site with decent Catia tech support. Is it available through Dassault's site? IBM's site?

Thanks...


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Fighter Pilot
Manufacturing Engineer

 

[Configurator]

IBM's website.

Contact your IBM representitive.

Lee

http://www.lmco.com

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[catiajim]

The problem is that, whenever IBM/DS has made this information generally available, competitors have used it against them in sales situations. It's a cutthroat business.

 

[boffin5]

You are already at a good place for help. I have gotten a lot of invaluable tips and information from people in this forum. There is always someone ready to help!

 

[fighterpilot]

PTC's way around competitors getting access was to make you provide your customer information i.e. license information tied to a sales order, before you could gain access to the secure customer site I'm sure some competitors made it in but they had a good mechanism in place to try and prevent that.



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Fighter Pilot
Manufacturing Engineer

 

[Configurator]

PTC's way around competitors getting access was to make you provide your customer information i.e. license information tied to a sales order, before you could gain access to the secure customer site I'm sure some competitors made it in but they had a good mechanism in place to try and prevent that

I'm not too sure about that. I would be extremely suprised if DS doesn't have licenced copies of Pro/E, and vice versa.

Lee

http://www.lmco.com

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[KooKoo]

Here is the link to the IBM PLM tech support website.

http://techsupport.services.ibm.com/engineering/support

You can search APARs here. There are other things available to you depending on your service level agreement.
But it is no where near the quality of PTC.
I used ProE for over 5 years and the support website is amazing; complete with step by step how to's, suggested techniques....