RacingAZ
Structural
- Apr 8, 2009
- 189
Question to other business owners and self-employed guys.
With the economy being so bad, it's becoming a trend that other firms are more aggressively soliciting inspection work on projects designed by others. I have a number of projects that ended up being inspected by others instead of my firm. I suspect they are monitoring the building department submittals and approach the owners even before the construction permit gets release.
It's irritating that we're losing revenue to someone that doesn't know a thing about the project. The worst is that we lose control and not really sure if the plans are being followed and we only get a call (if we're lucky) when something is wrong with the project. That means that we have to respond to that, which is extra time beyond our scope of work. I try to avoid as much as possible to charging extra so as not to get the reputation of being a nickel and dimer.
For the SER, there are obvious benefits aside from monetary if you or your firm performs the inspection. My insurance co. even discourages my firm to perform inspections on projects where we are not the SER or we'll get hit with a hefty premium come renewal time. Wondering how others get around this or desperate times means desperate measures? Anyone dealt with this before and how do you protect your firm and avoid losing that revenue stream?
I have a couple of ideas from the customer service stand point but don't want to piss off my clients and give them the impression that my firm is not a team player.
Does it sound like sour graping or do I have a valid beef?
With the economy being so bad, it's becoming a trend that other firms are more aggressively soliciting inspection work on projects designed by others. I have a number of projects that ended up being inspected by others instead of my firm. I suspect they are monitoring the building department submittals and approach the owners even before the construction permit gets release.
It's irritating that we're losing revenue to someone that doesn't know a thing about the project. The worst is that we lose control and not really sure if the plans are being followed and we only get a call (if we're lucky) when something is wrong with the project. That means that we have to respond to that, which is extra time beyond our scope of work. I try to avoid as much as possible to charging extra so as not to get the reputation of being a nickel and dimer.
For the SER, there are obvious benefits aside from monetary if you or your firm performs the inspection. My insurance co. even discourages my firm to perform inspections on projects where we are not the SER or we'll get hit with a hefty premium come renewal time. Wondering how others get around this or desperate times means desperate measures? Anyone dealt with this before and how do you protect your firm and avoid losing that revenue stream?
I have a couple of ideas from the customer service stand point but don't want to piss off my clients and give them the impression that my firm is not a team player.
Does it sound like sour graping or do I have a valid beef?