B_D
Mechanical
- May 17, 2019
- 2
Hi,
To preface this issue, it is located in Ontario Canada at our manufacturing facility. A 3rd party engineering group has installed a custom made gantry system within our plant. We are experiencing a lot of issues with it (pressure cracks) and feel that it was designed inadequately. We have contacted the group and requested engineering drawings of the machine, however they say "we have supplied a product, not a service; therefore we do not owe you any drawings". It is our hope to get some sort of drawings whether that be construction stage, final, but the company is refusing to cooperate in any way. Is there some sort of standard we may hold them to as this feels very unethical for the company to with-hold information regarding a product that was custom designed for our facility.
Thanks!
To preface this issue, it is located in Ontario Canada at our manufacturing facility. A 3rd party engineering group has installed a custom made gantry system within our plant. We are experiencing a lot of issues with it (pressure cracks) and feel that it was designed inadequately. We have contacted the group and requested engineering drawings of the machine, however they say "we have supplied a product, not a service; therefore we do not owe you any drawings". It is our hope to get some sort of drawings whether that be construction stage, final, but the company is refusing to cooperate in any way. Is there some sort of standard we may hold them to as this feels very unethical for the company to with-hold information regarding a product that was custom designed for our facility.
Thanks!