ANSYS Workbench error at software start - 'Unknown Error'

[SuG89]

Hello,

I am using Ansys Workbench 14.5.0

It was working without any problems till today morning. I tried to install an extension [

https://www.bpsolutions.com.pl/pdfpost/pdfpost-lite-free/

] in afternoon using Extensions > Install Extension Option. The extension didn't work and I deleted it. But now when I start Ansys Workbench it gives the message box shown in Image 1. I have to click on 'Ok' twice to get rid of the message box and use Ansys Workbench.

Also, I went to Extensions > Manage Extensions option to see if I can solve the above trivial issue there. When I select Manage Extensions option, it returns the message shown in Image 2.

Does anyone know why this is happening?

Regards,
Sushant

 

[SuG89]

Hello,

The following helped to get rid of the problem-

Delete C:\Users\<your_name>\AppData\Local\Ansys\*, C:\Users\<your_name>\AppData\Roaming\Ansys\*

Regards,
Sushant