CATIA termination

[sudhakarn]

Hi Folks,

I have an issue where CATIA terminates abruptly while rotating a part or while downloading a part from tce.Any reasons?

 

[ferdo]

Hi,

Did you look in abend report file?

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Ferdo,

I am attaching the same.

 

[sudhakarn]

Hi Ferdo,
Forgot to insert in the previous post.Please find the same.

 

[ferdo]

I would try to run first a CATDUAV on product DS-L494-071502-P00001-19 and all his children (first on children if possible). Still, check Abend trace file (generated in the CATTemp directory, if I remember correctly), this file contains some useful information. You have for that user two files (like AbendTrace_raza.abbas_d218_h17m55_0.txt), maybe you can see other info.

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Fernando,
Please find the abend trace file attached.Also do let me know what to check in that.

 

[ferdo]

Your best try is to do what I already wrote.

You are working with a CATIA release which is not supported anymore by DS and even more, you are working with an unsupported OS for that release. So, things like this can happen...you can report to DS but you will not get any answer from them.

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Ferdo,
Thanks for your reply.Could you please tell me the supported OS versions for r18? we are using win7 here.

 

[ferdo]

For sure is Win XP Pro, but for DS is history.

For Win 7 you have here

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Ferdo,

It seems to be only about v6.I am uploading one more error log file here from the same user.Please do let me know if you have any clues on this.By the way the driver version is 347.52 ( NVDIA quadro 5000 ).

 

[ferdo]

No clue, sorry. Did you tried to open the CATProduct in a higher version on same workstation with same user? Is It OK?

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Ferdo,

Thanks for the quick reply.No,we did not try to open the file in a higher version.the user is trying to open the files in both local and from tce.the particular machine has been having the trouble for long in regards to CATIA termination.any thing with the hardware?

 

[ferdo]

Try also to delete all CATSettings for that user and also for that environment (if is a specific one) and restart fresh CATIA.

Regards
Fernando

https://picasaweb.google.com/102257836106335725208

- Romania

https://picasaweb.google.com/103462806772634246699/

- EU

 

[sudhakarn]

Hi Friends,

I have the abend file.could any one please let me know how to figure out this termiantion issue?

 

[itsmyjob]

did you try DS?
open an SR and see what they say.

Eric N.
indocti discant et ament meminisse periti ​

 

[sudhakarn]

Hi itsmyjob,
Thanks for your suggestions.But any clue from the abend file?

 

[itsmyjob]

I don't read abend file. I actually just sent my dump file to DS support... and I'm waiting for feedback. they know what to look for.

if other users on other computers don't have the problem, then it's not a CATIA problem.

if only 1 user has problem on several computers then it might be in user profile, temp files (or it's the user)...

if any user have problem on only 1 computer, then it might be computer setup or hardware. it might then just be faster/easier to reinstall OS or re image computer...

Eric N.
indocti discant et ament meminisse periti ​

 

[sudhakarn]

Hi itsmyjob,
thanks for your answers.

 

[sudhakarn]

Hi folks,

Any idea why this issue might happen in several users ( not at the same time ) but in different instances.might be due to any windows updates in the server or any antivirus updates in the client machines? any ideas?