Eaton Form 6 Recloser Control

[BillyBob2021]

Hello,

Has anyone ever experienced a Form 6 recloser control digital display freezing up? It's stuck on alternate settings, and says revert, use, or back. We try to push the back button and nothing happens. We've tried to push metering nothing happens it's just stuck on alternate settings display. We can't get it off the screen. We are able to push the change button and toggle on and off ground, supervisory etc. We just can't view metering, events, operations counter.

 

[jfpe]

Eaton support is good, although they are often backlogged.

We've seen weird symptoms like this from loose internal connections (buttons, etc.)

This is from a Performance Advisory Eaton put out on January 8, 2020. The bug may be relevant depending how old the relay is.

Issue Description:
Controls and relays running all versions of firmware have been found to potentially enter a non-standard state after the clock has transitioned from year 2019 to year 2020. The non-standard state will occur the first time one of the following is completed on a control that has transitioned from 2019 to 2020:
1. The control/relay is power cycled (rebooted) manually.
2. The control/relay reboots after a setting is changed from the front panel HMI menu structure, as is standard behavior. Changing a setting through one of the nine front panel option buttons (Found in the bottom right of the front panel) will not cause the issue.
3. A user downloads the scheme structure or associated settings from ProView™.
4. A user changes the ProView™ firmware version running on the control/relay.
5. The control/relay is powered up for the first time after being programmed prior to 2020.

Effect:
This non-standard state ref. Fig. 1 has been found to affect behavior of some user interface elements, as well as the frequency protection of the control. Overcurrent, under/over voltage, Hot Line Tag, and loop scheme protection will still function as previously programmed. Note that protection settings will not be active while the control is rebooting, consistent with standard behavior. Symptoms of the non-standard state include:
1. The control/relay will reboot when Clock or Sequence of Events (SOE) are accessed at the front panel.
2. The lamp test is not functional.
3. Metering values displayed on the front panel LCD will always be 0.
4. The recloser status and Hot Line tag Status LEDs are not functional.
5. User is unable to connect to the control/relay from a SCADA master station.
6. User is unable to connect to the device using the ProView™ application software.
7. The control/relay will reboot approximately every 20 minutes.


-JFPE