If you consider neutral being the electrical center (wye or delta) of a 3ø system, yes it is electrically connected to the system-ground electrode Where the neutral (electrical center) drifts due to capacitive reactance or leakage, {no intentional connection between ground and neutral} things can get dangerous; especially where there is neutral shift of a magnitude well exceeding the nominal line voltage.
buzzp’s point of floating vs. open neutral is crucial and may require intervention to limit electric shock or fire.
Without more information it is not possible to advise you, but you may need to get the local electric utility involved in understanding the system at hand. Get help in short order if you do not immediately understand what is happening, what is correctly installed and what is incorrect.