I'm sure Mitsubishi tested them before making this claim. Most the time if they "don't work" is when some features are missing 9like low temp baffles etc.), of the ambient temperature is lower, or the designer didn't account for de-rating. different climates also may have different dew points at -13F.
IMHO, if you have -13F design temperature, an air-source heat pump is not appropriate. If the design temperature is -13F, it can dip below that. Where I live ASHRAE has a design temperature of -11F, code requires -15F, but it can go below -20f on some nights. Those design temperatures are more for combustion devices that still operate at low temps, even if the building is a bit colder. This is acceptable for the few hours a year. an air-source heatpump just stops working, which is not acceptable. I wouldn't listen to advice of designers who designed for HP heating only in such cold climate and had to come back afterwards to add heating. this was a totally foreseeable problem.
The inherent problem with air-source heatpumps is at 50F, the may have 100% output. but then you barely need any heat. At -13F they may have 20%. So you need to size the HP 5 times and at 50F you have a really large HP for the job. Assuming the HP also is used for cooling, the size needs to be balanced with cooling load. If the HP is too large for cooling, you don't de-humidfy well. So it will never be perfect. Most HP have some good capacity range / turndown, but still.
We once had hired consultants to design a HP system. They were located in a room drawing air through. the idea was to just supplement heat with gas-fire UH. the HP were a block of solid ice! We ended up having to close the room in winter and only heat with the UH and the HP extract heat from that room. So we ended up heating with 80% efficient gas fired units, and add electricity for the compressors.... a boiler would have been much more efficient.