Help with UG NX3 Genneral Fault Error

[Paul_R]

Hi All, New to this forum. I'm looking for help with a problem I'm with UG NX3 running on windows7. I know its and old version but we still use it and I depend on it.
I get a general fault error when I start it up. This all happened after I had a lock up. I know it an old version but we still use it for our legacy CAD and pump hydraulic design work.

I would greatly appreciate help on solving this as I'm deep into a project that is stuck without it.

 

[Arkance/PhoeNX]

Check what version you're running, but if my memory is correct, I think this was fixed in a later patch to NX3.


Anthony Galante
Senior Support Engineer


NX4 to NX CR with almost every MR (18versions)

 

[NutAce]

What does the logfile say?

Ronald van den Broek
Senior Application Engineer
Winterthur Gas & Diesel Ltd
NX9 / TC10.1.2

Building new PLM environment from Scratch using NX12 / TC11

 

[Paul_R]

Thanks much for the though on the revision. I was running this for years and it just happened. Reloaded the software as the first thought, all patches in. A past thread gave the idea to move the files from program to another folder and redo the env. variables. All this has not been successful.
I'll keep hoping for a solution from someone out there!!

 

[Paul_R]

Hi NutAce, Thanks for this suggestion. The log file just stopped recording. Before this issue occurred I had an abrupt halt, the software "froze" up and then this issue resulted upon restart.

 

[JohnRBaker]

Have you done a recent OS update? Or installed/updated any other software on this system?

John R. Baker, P.E. (ret)
EX-Product 'Evangelist'
Irvine, CA
Siemens PLM:
UG/NX Museum:

The secret of life is not finding someone to live with
It's finding someone you can't live without

 

[Paul_R]

Hi John,

So glad to get a message from you! From what I saw your the guy for NX.

The IT added ZOOM conferencing recently. No other O/S update to my knowledge. The problem occurred when I had a freeze up then restarted the PC since then the error came up. Is there something you think I should look at?

 

[JohnRBaker]

I'm only doing this vicariously as I retired over four years and haven't touched NX since I left Siemens (I didn't ask for a copy of the software nor was one offered). I just drop by here once in awhile to see what's brewing and to occasionally throw in my two cents worth.

John R. Baker, P.E. (ret)
EX-Product 'Evangelist'
Irvine, CA
Siemens PLM:
UG/NX Museum:

The secret of life is not finding someone to live with
It's finding someone you can't live without

 

[NutAce]

The problem occurred when I had a freeze up then restarted the PC since then the error came up

Sounds like a lockfile hasn't been removed. Did you try to clear your Temp directory? (%TEMP%)
If your NX is using a dedicated Temp directory then you need to clear that as well.

Ronald van den Broek
Senior Application Engineer
Winterthur Gas & Diesel Ltd
NX9 / TC10.1.2

Building new PLM environment from Scratch using NX12 / TC11

 

[Paul_R]

Hi Roland,

This may be something, I have a UG bookmark file that is dated 4 days before the problem in the temp folder and it will not allow me to delete it stating the file is open in a NX component. What is the extension of the lock file I should delete?

 

[NutAce]

No clue. maybe something like *.lck
What you could also try is close all Java processes in your taskmanager first.

Ronald van den Broek
Senior Application Engineer
Winterthur Gas & Diesel Ltd
NX9 / TC10.1.2

Building new PLM environment from Scratch using NX12 / TC11

 

[Paul_R]

Roland, I'll look for such a file and I look into the Java suggestion. Thanks much!!