I'm fairly new to SWX -- about 2 months now. Having experience with some other modeling packages, I'm getting up to speed fairly quickly but have been relying on the VAR Tech Support (& Eng-Tips) to get over the rough spots.
Just this morning I was speaking to the VAR rep trying to deal with something that should be very, very simple. I was getting the sense that he wasn't real clear what he was doing. I expressed consternation at the difficulties I was having when he responded, "I'm sure the tools are in there somewhere. I've only been working with SolidWorks for about a month myself."
You've got to be kidding!!
Does SWX put any effort into policing the VARs who are representing them?
This is a case of the blind leading the vision-impaired. For this I'm paying yearly "maintenance?"
Just this morning I was speaking to the VAR rep trying to deal with something that should be very, very simple. I was getting the sense that he wasn't real clear what he was doing. I expressed consternation at the difficulties I was having when he responded, "I'm sure the tools are in there somewhere. I've only been working with SolidWorks for about a month myself."
You've got to be kidding!!
Does SWX put any effort into policing the VARs who are representing them?
This is a case of the blind leading the vision-impaired. For this I'm paying yearly "maintenance?"