Mathcad Technical Support

[Ilse]

Soon after they acquired Mathcad, PTC directed our engineering firm to one of their subcontractors for maintenance and technical support. We have been pleased with the service this subcontractor has been providing.

Lately, we have been receiving unsolicited phone calls and e-mails from another PTC subcontractor offering the same service. The caller asks whether we are satisfied with their competitor's service and whether we are interested in a competitive price proposal. I find this unprofessional.

Does PTC share its client database with more than one subcontractor? Or, is the announced impending sale of PTC causing internal confusion?

 

[Ilse]

The plot thickens!

Now, that I have been ignoring him, the second PTC subcontractor has been phoning and e-mailing the president of our firm, attempting to pressure him to switch our PTC Mathcad account to his firm.

Any comments?

 

[GregLocock]

type define:salesmanship into your google search box.




Cheers

Greg Locock

SIGlease see FAQ731-376 for tips on how to make the best use of Eng-Tips.

 

[PNachtwey]

Why should you need support? Is fixing their bugs support? What is an outside firm going to do about that?

I have found Mathcad easy enough to use until you run into its limitations.

 

[philipoakley]

I think PTC allows some broad distribution mailings, which their preferred suppliers pay PTC to do. Once you reply, they (the supplier) has your direct contact details to pursue a competative market strategy.. [i.e. try selling you their services].

I get a number of Mech Eng (CAD) style emails from PTC from such suppliers, e.g. for seminars. Most I browse and then delete. If they were offereing something useful, I'd consider replying.

The hard part is fending of an aggressive salesman.!

Philip