Missing command in toolbar (3Dexperience)

[spe88]

Hello,

At my company we are using CATIA V5 R28 and 3DExperience r2019. The CATIA-3DEXperience connector was installed for everybody, but however some of them has an Advanced Save with PDF command and some does not. Everybody is using the same connector version: 6.421.28.0. I tried to look for that command among all command list, but it is not visible to be able to add. How does that happen?

Thank you

 

[3DDave]

As a guess I'd look for some other software that is installed that adds that command to the toolbar.

it doesn't appear to come from Catia; at least Google isn't turning up any links to that "Advanced Save with PDF" and there's so much of the help files on-line now that I don't see how it would not be indexed; not saying it's not there, but I'd first compare other installed software.

 

[spe88]

Yes, I thought about too, I just did not have any idea after I took a look on installed apps. Moreover I am not sure which software could go into CATIA easily. I assume only Dassault softwares, but the only one which is installed into the client side are the 3DExperience launcher and the Connectore itself. Both of them are the same version of the problematic and not problematic computers. I just cannot go ahead. Google did not help me either in this topic, nor the 3DSwym where you can ask Dassault experts.

And the interesting is that the command is invisible even though for the person who has it. I mean I cannot add that command to another toolbar, however it must be there because in "native" 3DEXPERIENCE toolbar it is visible.

 

[MarkAF]

You may check on which Service Pack and Hotfix level is installed on each user's PC. Our VAR once instructed me that a lot of the functionality that is used by the 3DX connection is actually contained in the code for the V5 Service Packs and Hotfixes. The functionality does change between hotfixes.

-Mark