modeler error - unexpected file access error from frustrum

[TomMtz]

Colleagues

Yesterday I worked with a file created in NX9, today I can´t open the file, it shows one alert:
"modeler error - unexpected file access error from frustrum"
some one of you know how can I get again the file?

Thank for your contribution

Tom

NX 9.0 Windows 8 Enterprise

 

[filbbb]

have you tried importing it into a new file?

 

[TomMtz]

filbbb

It doesn´t work, the alert is the same.

Regards

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[cowski]

If you can't open the part, the best bet is to contact GTAC...

 

[TomMtz]

Friends

Thanks for your comments, I will contact GTAC team.

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[filbbb]

Make a copy in windows....rename it & copy it again. I have had luck doing this as well....try importing the various copies? if they will not open.

 

[TomMtz]

filbbb

When I import copies of the "corrupt file" into new file, it doesn´t work, I talked with GTAC team and they are working with this.
When I have the result, I comment all fo you.

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[SDETERS]

Have tried loading the part with structure only? Instead of fulling loading the part? What happens when you open an assembly that has the part as a component

 

[TomMtz]

SDETERS

The structure was not could loaded, the alert still appearing.

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[JohnRBaker]

This sounds like one that GTAC will have to do their 'magic' on.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Industry Sector
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.

 

[TomMtz]

John

Is correct, GTAC team are checking syslog files to find a solution.

Best regards

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[cowski]

Sounds like a frustrating problem...

 

[TomMtz]

cowski

Very appropiate your comment!

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit

 

[TomMtz]

Colleagues

GTAC analized syslog files of my model and they found errors when the drafting was updated in a section view; GTAC could not restore the complete file, only parasolids and CGMs.
In the future you can apply the next steps to reduce errors.

file>utilities>customer defaults>Gateway>toggle off "compress part on save & always compress parts on save"

Best regards

Tom

NX 9.0.1 Windows 8 Enterprise 64 bit