SIEMENS NX 1973/ File templates can't be loaded & Internal error: memory access violation

[IREYES]

Hello everyone!

This is some kind of an odd issue, I have worked with NX for more than 5 years and this is the first time I'm having this pain in the ass.
I work for a company in which the computer that is currently running NX can be accessed by me and other colleagues, weird thing is that when I open NX with my user the software works fine, but once I access using any other user this is where the problems begin. Please see atteched a screenshots about this...

I tried exporting my roles settings and importing it into my colleagues' session but the problem remains, I also tried exporting/importing my defaults (.dpv) file.
The template files and PAX looks good, and since this is the same installation for all the users in this computer I don't know what could be the reason, I assume it is more related to the user configuration but the memory access violation error it's hard to figure out on its own.

Please note this error is literally the same for both metric and inch templates, there's no difference so far.
Also the drivers for the graphic card are updated, so nothing is related to graphics or the computer itself.

Thanks in advance.

 

[cowski]

After the file occurs, open the NX log file (file -> help -> log file) and scroll to the bottom to see if there are any error messages that give you clues as to what is happening. If not, contact your NX support and send them the log file(s).

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