Plaxis academic version

[dccd]

When I opened the previosly saved plaxis file, it all became academic version, I ended up can't access the file . Is there anyway to access the previously saved file ? I am using the advanced 21 version, not any academic version, why it will become academic version suddenly?

 

[ATSE]

Plaxis has pretty good user support.

 

[EireChch]

Yes, email BENTLEY or find your local Plaxis rep. Easily found on linkedin.

 

[SethGuthrie]

Here's some suggestions from my colleague in Plaxis support.
In general PLAXIS supports backwards compatibility. So, a project created in an older version can be loaded in a newer version, e.g. PLAXIS CONNECT Edition V21.
In your case it might be that the project is corrupted or missing some files, which can happen when copy & paste or during the previous save of the project. The project is most likely missing some important information about the license used and it defaults to an Academic license.
I would recommend reaching out to our technical support teams. Then, one of our support engineers can help you in detail:

https://apps.bentley.com/srmanager/ProductSupport