Process of issuing notice of non-conformance

[adventg]

Morning all,

Just wondering what the consensus is on the below.

I can't say I've come across this before - I've taken delivery of a quantity of machined and anodised parts, however - have received in excess of the ordered quantity, but a number of these have not been through all the steps of final surface treatment, and are thus nonconforming product.

It's not an issue per se, as the total number of 'good' parts is what was ordered, so clearly the other parts were those used during tweaking the film thickness to ensure critical tolerances were held, but they shipped them anyway.

Our QMS obviously dictates these parts must be quarantined as they cannot be shipped due to poor aesthetics, and are relatively low-value parts. An NCR was raised, with the only action being to bag and quarantine the parts.

My question is, technically - should the supplier be notified of this regardless - given they have actually delivered the total ordered quantity, to spec?

 

[GeoPaveTraffic]

If you haven't already, I would talk with them to find out why they shipped the "bad" parts? It may have been an acident or they may have thought they were of some value to you. Their answer will go a long ways to determining the next steps.

Mike Lambert

 

[dbooker630]

I agree that the supplier should be contacted about this. At a minimum this causes a concern about how well product is controlled at their shop, let alone how it can cause a control problem at your shop. Even in cases where the customer already owns the product, it is still customary to at least notify the customer that nonconforming parts are being shipped and that they are identified accordingly, regardless of their appearance.

 

[adventg]

Good, I'm not the only one then thinking it needs to go down that route too then. Thanks for the input!