Question for Floodplain Administrators

[shooter33tsu]

I just took a position as a floodplain administrator for a fairly large city (pop <100k). Do any of you FP Admins have a form that you take with you or have available for walk-ins at the front desk. Kind of like a service ticket, that would assign a reference #, person's name, address, issues (ex. FP development, elev cert....), and really anything floodplain or flooding related.

I wanted a way to keep track of the front desk contacts and issues. Also, since this is my first FP Admin job I'm open to any checklist, advise, or other from that you use on a regular basis that comes in handy.

Thanks in advance.

 

[RWF7437]

http://msc.fema.gov

 

[RWF7437]

http://www.floods.org/