ewh,
Missed your post earlier.
Yes it would be considered. But what if this wasn't ever caught. The user would not think of something workign as being a bug. Would you? I wouldn't... but there might be a similiar issue that is repaired or maybe some else did point this out and turned it in. So in the next release the part fails. You immediately assume it's a bug. When in fact it's not.
I can't say often this happens, but it's another way of thinking about it before acting on "IT"S BUG!!!" HELP!!! - You get the idea.
Best Regards,
sirmick,
How do you mean? Define a bug in a user's process?
The user must give me a list of steps andm aybe files to reproduce the issue at my station. If I can reproduce then I have Legitimate issue I can turn into SW. I add the steps provided by the user and any other information that I tried to do to get around the issus, unless it's just plainly obvious.
Best Regards,
Everyone
There are going to be all users that think differently. Some think like "Cryo1"
Cory1 said:
We are not paid to beta test SW $oftware. We pay for the software and are paid by our company to use it. Crashes and bugs and things that wont' work are worth complaining about. It hurts our job performance. SW doesn't pay us to test software. Our companies pay us to get the job done. Any CAD package either helps or hinders than purpose.
and there are others the feel like ctopher
ctopher said:
I'm not paid to do it either. But has ehlped in raises and promotion for going beyond my duty.
I feel that ctopher's post is showing the love for the use the software. He want's to get the best product for his money and is willing to help SW make it better. Since after all that is way the product is out there. To make the customer as happy as possible. I feel the same way and now that I am on the inside a little bit. I feel like I might make a differenece. then again maybe i won't but I know I'm passionate about this software and I have been for years (since 95-96.)
FYI - Below is meant in General and it is not pointed at any particular person or group. Cryo1 I used your quote as an example.
But you have the choice not to join the beta testing and that's fine. But don't expect perfect software, because it's software. I don't expect perfection, but I do have expectations every year for the software and only once have I seen a bad release. Since then they have made up for it. If you want to complain about bugs find go to comp.cad.solidworks and complain all day. If you want help then come here and we will help to the best of all our abilities.
Beat Regards,
Scott Baugh, CSWP ![[pc2] [pc2] [pc2]](/data/assets/smilies/pc2.gif)
3DVision Technologies
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