SW 2009 "Locking Up" 1

[msupemby]

Was wondering if someone could help us out with an issue we have been having with SW 2009 since our recent upgrade from 2008.

Lately, when some of our users start up SW and go to File > Open or the Open toolbar button, the File Open dialog box pops up but then SW locks up or completely freezes. Nothing can be done after that and the SW application needs to be closed out or the "End Task" needs to be done via task manager. This is a very inconsistent problem and can not be repeated on demand. Most of the time it happens out of the blue on one or two computers, but others are fine (we have about 15 users). A reboot of the computer usually fixes it but sometimes it doesn't. Plus it doesn't seem to matter whether the user is working off our network or on his own hard drive.

I have verified all my procedures when I did our admin image creation and client installs. I always turn off our anti-virus software, do a clean installation, and verify we are using a certified driver for our video card. These are the same procedures I have been using for the last 4 years of doing this and have never had a problem like this.

Anybody have any thoughts on this?

 

[NL8]

I've heard one suggestion from my VAR that they say has cleared up a lot of random problems like that. Edit the registry on each machine and make sure that all previous versions of SW are cleared out of Current User and Local Machine. I've been told that most of the random glitches like that have cleared up with this fix.

Joe Hasik, CSWP/SMTL
SW 09 x64, SP 3.0
Dell T3400
Intel Core2 Quad
Q6700 2.66 GHz
3.93 GB RAM
NVIDIA Quadro FX 4600

 

[CorBlimeyLimey]

msupemby ... Which SP are you using?

 

[AnnaWood]

I bet this is the underline links issue I had on my computers.

https://forum.solidworks.com/forum/messageview.cfm?catid=14&threadid=17099

In the thread above, read the whole thing, are some things to look at. I have a couple posts in there with possible solutions for you.

Cheers,

Anna Wood
SW2008 SP5.0, Windows Vista SP1
IBM ThinkPad T61p, T7800, FX570M, 4 gigs of RAM

http://www.solidmuse.com

http://www.phxswug.com

 

[SincoTC]

If the user has opened a part from a network location one day, and then the next day SW is started with the intention of working offline, or the location that last part was loaded from the previous day is not online, then the File Open dialog will lock up and take SW with it, as it always tries to open in the last used folder.


Trevor Clarke. (R & D) Scientific Instruments.Somerset. UK

SW2009x64 SP2.1 Pentium P4 3.6Ghz, 4Gb Ram ATI FireGL V7100 Driver: 8.323.0.0
SW2009x32 SP1.1 Pentium P4 3.6Ghz, 2Gb Ram NVIDIA Quadro FX 500 Driver: 6.14.11.7751

 

[msupemby]

CorBlimeyLimey,

We are on SP2.1 right now but I will be downloading SP3.0 soon to see if that helps.

 

[CorBlimeyLimey]

Try the "underline" setting per Anna's post first.

 

[msupemby]

Thanks everyone. We will definitely try this setting and see how it goes.

 

[msupemby]

Update.....tried unchecking the "Hide underline letters for keyboard navigation until I press the ALT key" on a few computers and this morning we are still having "freezing/lockup" issues with the File>Open.

Could this be network related at all?

 

[MechEng2005]

Trevor mentioned one possibility related to the network. However, I wonder if that is it since the OP stated "it doesn't seem to matter whether the user is working off our network or on his own hard drive."

If it were just that SW couldn't find the last folder, it shouldn't occur if the user is on the network, only when they are off of the network. Unless the folder was moved/removed since the last time SW was there??

-- MechEng2005

 

[NL8]

Have you checked the registry issue yet. It's a known problem.

Joe Hasik, CSWP/SMTL
SW 09 x64, SP 3.0
Dell T3400
Intel Core2 Quad
Q6700 2.66 GHz
3.93 GB RAM
NVIDIA Quadro FX 4600

 

[msupemby]

Haven't tried the registry thing yet.

So, do I delete any & all versions (including existing SW2009 entry) of SW from the Current_User\Software & Local_Machine\Software or should I just rename them "-old"? Then start up SW so the registry can be created again?

Before I do a clean install, I usually go into the registry and delete anything pertaining to SW out of those two folders so SW 2009 should be the only thing in there but you never know.

msupemby

 

[NL8]

It was recommended to me just to delete the old ones, they serve no purpose in 2009. You don't need to delete the 2009 registry data for this fix, it can stay.

Joe Hasik, CSWP/SMTL
SW 09 x64, SP 3.0
Dell T3400
Intel Core2 Quad
Q6700 2.66 GHz
3.93 GB RAM
NVIDIA Quadro FX 4600