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Uncontrolled expansion, poor management, burnout, and more 6

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fluxdensity

Electrical
Jun 21, 2015
4
Where to begin?

I'm a production-level engineer who has been with a mid-size MEP consulting engineering firm based in United States for a little over two years. My office is one of about a dozen total. The first year, without exaggeration, was just about perfect. In addition to the great compensation package, coworkers, and atmosphere, everyone had just enough work to stay busy and yet only demand a 40-45 hour workweek. I mention the latter because it was a significant departure from my previous employer, which could only be best described as a sweatshop.

Without going into the backstory, here's my situation now:
1. Our present backlog, depending on who you ask, ranges anywhere from three to five years. There is absolutely no shortage of work for us in the foreseeable future.
2. The mechanical and electrical engineering departments are stretched ridiculously thin. Some project managers are projecting that, even if production staff were to work 80 hours a week, we would be unable to keep up with demand. Late nights and weekends are becoming common and morale is low.
3. Every week consists of a different set of fires to put out. We're operating in perpetual crisis mode. The focus is on getting drawings out the door by some deadline at all costs. Since we're all so busy, quality control has basically gone out the window. Nearly every project suffers from RFIs and changeorders to the point where it's becoming embarrassing.
4. The person managing our branch office appears to be solely focused on winning projects, revenue generation, and territorial expansion with little regard as to how the work will actually get completed. On more than one occasion and despite being understaffed, he has allowed project managers from other offices to transfer to our office for the sole purpose of bringing in more projects.
5. The person managing my department, while an experienced engineer, is incapable effectively managing our department and addressing the staffing situation. We hold weekly meetings to discuss our workloads - which are obviously a problem - and the only advice he can offer is to "get through it."
6. Our long-time, existing clients (Mostly architects) are beginning to turn away work from owners. Meanwhile, our branch office manager has made it clear that we are to never turn down a project from a client. Every RFP is to be responded to.

Then there's me. I have several projects assigned to me. Each one needs full-time, 40 hour-a-week attention, and each one has a deadline that coincides with one of the other project's deadlines. I have no idea how I'm going to meet any of them. I've been working 60+ hours a week for several months. Work and the stress that accompanies it have essentially become my life and it's pretty much all I think about. Every morning, I arrive to work upset and every evening, I leave feeling the exact same way. I feel as though my job is starting to take a serious toll on my health.

Is this a hopeless situation that's unique to my employer and would warrant me to leave? Is this just the way the MEP consulting engineering industry is nowadays? Is the problem with me or my employer? All of the above? If anyone can offer me any advice, I'd really appreciate it.
 
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As long as the work gets done and there's no claims or litigation, it's hard for the bosses to see a need. But with the first big fubar, there'll be evaluation aplenty.
First point: If your company is based on a time and material based billing system, your management is throwing away money. While I assume that those 80 hours a week are being billed, that's a short term solution. People get sick, make mistakes, quit, etc. It's better to have two people bill those hours. One issue that might keep them from hiring people is the time and trouble of hiring, training and integrating people into the organization.
Second point: If your work is contracted lump-sum, the harder they beat you and guilt you, the more money they make. That's tough. Once again, over the long run, it's self correcting. People get inefficient, make mistakes or just stop working extra hours.
This is not the way business has to be run. Smart employers get in front of these issues. Maybe you're too junior for them to tell you their plans. Or maybe they're clueless.
 
Definitely not unique to your field, that's for sure...

Over the years I see/hear/EXPERIENCE stories like this many times over. The conclusion I've come to is, no matter what advice is offered, the only real "solution" is to get out while you can and find greener pastures. The problem will NEVER truly resolve itself, even if those managers get the boot, because it has now become an ingrained company culture. Once that happens, the only was to dispel it is to fire EVERYONE and start fresh... but then the company no longer exists.

I wish I could offer rosier or more cheery advice, but this is the engineering world we live in these days. Good managers exist, but once the bean counters get a hold of them, it's all down hill.

Dan - Owner
Footwell%20Animation%20Tiny.gif
 
"Good managers exist, but once the bean counters get a hold of them, it's all down hill."

There are tons of bad managers hiding in the woodwork and it doesn't take a beancounter to steer them wrong; they can do that all by themselves.

TTFN
faq731-376
7ofakss

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Of course I can. I can do anything. I can do absolutely anything. I'm an expert!
There is a homework forum hosted by engineering.com:
 
An environment like that will end up destroying itself. Polish up your resume and get out before it destroys you too.

Jeff Mirisola, CSWE
My Blog
 
Hard situation, here's two cents over morning coffee:

"....for a little over two years. My office is one of about a dozen total. The first year, without exaggeration, was just about perfect. In addition to the great compensation package, coworkers, and atmosphere, everyone had just enough work to stay busy and yet only demand a 40-45 hour workweek"

Sounds like this may be, fundamentally a really good company. Good in the sense of how they treat people.

Sounds like about a year ago things started south for you, north for the business revenue, and south for the employee experience.

A year is a long time to experience the pressure you describe and I definitely feel for you. But I am wondering if you have a situation where there is a really good company and good ownership, struggling to adjust to zooming revenues after years of recession induced dearth. I think it's hard to adjust one office, and harder for 12 offices as they become more and more insulated, distant, from the 'production level' engineers.

Anyways.... just some thoughts, I'll hold on to my two cents as I don't think they make them with copper anymore anyways.... Good Luck!
 
Is this a hopeless situation that's unique to my employer and would warrant me to leave?

Nah. It's standard. Happens every 10 years in the development cycle. In three to four years your company will finally have grown to about 40 employees and have the corporate standards and practices in place to deal with the appropriate workload, and then, the economy will crash. You'll be back to 7 people doing the work of 15, but furloughed, and if you work hard enough your company can make it through the recession intact so the owner can sell it to someone on the Top 5 ENR list and retire.

Then in 2025, someone is going to log on to eng-tips and post the same question you're posting now. Just like I saw happening all around me in 2005.

Best advice I can give you is to (nicely) demand your piece of the pie. Make sure they're paying you overtime, or bonuses, or something. Right now, ownership is making bank, and you need to be banking your cut for the next crash.

Then again, I'm a cynic.



Hydrology, Drainage Analysis, Flood Studies, and Complex Stormwater Litigation for Atlanta and the South East -
 
JedClampett,

Most of our projects are on a lump-sum basis. Interestingly, we presently have a project that's on an hourly basis, however, the contract contains a stipulation that, for each employee, anything over 40 hours is not billable. The solution proposed by management? Each week, have employees spend their first 40 hours on this project and the rest of their time on the lump-sum projects.
 
Other offices are in the same boat? If not can you borrow resources to level the load?

Can you bring in temps?
 
Not unique to your employer.

I'm not that bad but certainly the workload is ridiculous.

Having bust a gut to keep projects on track last year, I'm now behind on several and am starting to just accept it. I hate missing customer expectations be it on schedule or performance but it's gonna happen unless something changes around here.

The advice to seek greener pastures is probably good, but when it comes to employment I'm chronically risk averse so while I look a bit I admit I'm hesitant to jump.



Posting guidelines faq731-376 (probably not aimed specifically at you)
What is Engineering anyway: faq1088-1484
 
Fixing this is probably above your paygrade. I feel for you- it sounds like hell.

Beyond overwork, stress and burnout which are real issues but at least theoretically within each employee's control- I didn't hear any concern about engineering being done in a shoddy way such that people might get hurt. If that is a realistic concern, then you need to deal with this head on.

If somebody wants me to work O/T for no pay on fixed price projects, or worse still- doing extra billable work that your employer is paid for yet you are not- I'd ask them where my cut of the profit is. You can bet that the manager who only cares about making more sales is getting a slice of that profit, or some other "good and valuable compensation". No cut of the profit, or the slice is too little to be meaningful? Or worse still- no profit is being generated from all this extra work? No problem- no working beyond 40 hours. What are they going to do: fire you, and make their already untenable situation even worse? If so, you should probably be happy about it.

If you're getting a cut of all this extra profit, then this becomes a work/life balance issue rather than one of fairness. You only get one life, and you will have more than one job in that life if it's long enough, so I suggest you consider that when picking a point in that balance!

 
fluxdensity said:
Most of our projects are on a lump-sum basis. Interestingly, we presently have a project that's on an hourly basis, however, the contract contains a stipulation that, for each employee, anything over 40 hours is not billable.

As the saying goes, "Poor planning on your part does not make an emergency on my part." In other words, just because you sold the contract at a fixed 40 hours/week doesn't mean I have to destroy my sanity to make you some profit.

Dan - Owner
Footwell%20Animation%20Tiny.gif
 
Companies run themselves out of business all the time by attempting to grow too fast. It's hard to say "no" to a job, but if your backlog is truly 3 to 5 years, the workload is going to begin culling itself as the company begins to spiral into a crash and burn as cancellations begin to appear.

It is better to have enough ideas for some of them to be wrong, than to be always right by having no ideas at all.
 
truckandbus,

My knowledge of what goes on at the other offices is limited, but based upon what I've heard, they're busy, but not overwhelmed. At the present time, none of the other offices have staff that are available to assist us. Past attempts to outsource work to other offices have often yielded poor results. A major problem (Probably best left for another forum thread) is that each branch office has its own drafting and design standards.
 
moltenmetal,

I really hate to revive a topic that appears to have been beaten to death on Eng-Tips, but as a salaried professional, am I really in a position to ask for some form of additional compensation for working a significant amount of overtime?
 
Yes, it's one thing to expect a salaried individual to occasionally stay late to 'get it done', or to miss a few hours here and there on travel etc. In theory this is compensated for mostly by higher base salary and partly by having some flexibility in your hours e.g. coming in 1/2 hour late because you had to drop your kid off at some school event or leaving an hour early for dr appt... without using leave etc.

However, when you're routinely operating way above 40 hours then something's got to give.

Is your base salary high enough to compensate it i.e. what is your true/effective hourly rate when you take into account all the extra time you're spending etc.?

Posting guidelines faq731-376 (probably not aimed specifically at you)
What is Engineering anyway: faq1088-1484
 
I can see why the idea of no overtime for company principals came in, but I'm damned if I can see any logic that says that somebody working on projects priced and estimated by someone else, and with little or no control over their own workflow, and no ability to command extra resources as needed, should work for free for the benefit of the company's bottom line.

However, presumably you signed a contract, what does that say?

Mine says I get 130% for the first few hour a week over 38, or time off in lieu.

It also says that I can be asked to work up to 5 hours a week, unpaid overtime "for operational reasons"

It also says that I am entitled to a work life balance and that flexible start and stop times are generally an agreeable form of that.

The contradictions between those three sub paras are why we are rapidly unionising I suspect. FWIW I often do a lot of unpaid O/T to get through a gateway, but follow up with several days of time off in lieu.

Cheers

Greg Locock


New here? Try reading these, they might help FAQ731-376
 
Have you talked to your union business agent or job steward?
 
3-5 years backlog.... hard to imagine clients waiting that long, but, hey what do I know....

The business appears to:
A) know how to get contracts.
B) be overwhelmed/worked-understaffed- what have you....
C) not be sure what to do in that they haven't done anything as yet to assist the production level engineers
D) has tried outsourcing but lacked the management expertise/commitment to ensure quality

Maybe its time to start your own biz, and your current company can be your first client!
 
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