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Inexcusable Bad Designs 3

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jmw

Industrial
Jun 27, 2001
7,435
There are several interesting threads here, and in the engineering history forum, that prompt this new post.

In engineering history the seacrh is on for the greatest engineering achievements and the greatest failures.

In this thread we have questions about "What is safe?" and there is another thread in this forum about the ethics of limited designs in "Design and Supply".

Here I want to give an example of bad design which I feel is potentially dangerous and inexcusable and to deiscover other's opinions on this and any other examples.

I won't name a brand or model as this may be leading into a litigeous area. Here I wanted to explore the engineering reaction to bad design.

My example is the particular make and model of rotary lawn mower my elderly parents purchased. Low cost and widly available I think there is an inherent dange in these and other designs that, because of circumstances, may not leave the manufacturers legally liable. You will see what I mean, but will, I think see that here the law is an ass.

The worst of this is that there are good designs out there and there is over a century of mower design history to call upon, so there is no excuse for bad design.

This is not about ground breaking, envelope pushing design innovations that can occassionally go wrong but which, overall, are but one valuable learning experience on the path to better things.

Here we have a simple excercise in taking modern design aids, modern manufacturing and the benefits of mass production and the acculmulated years of experience which should produce an excellent product at a very affordable price.

That is the expectation.

It is not a case of "you get what you pay for" because in every endeavour engineers are delivering better designs and more capability for lower prices.

The expectation is justifiable.

This product confounds the expectations:

For example,
[ul square][li]It has four wheels, all are outside the cutting path; you cannot mow verges except on a diagonal where one wheel floats in air.[/li]
[li] the path from the cutter to the grass collector is obstructed by several braces which presumably keep the mower deck walls from flexing: when the wind blows, or collapsing inwards due to the low pressure expected from the action of the cutter blade, if it moved fast enough, but which, because of the very low reving engine it doesn't; or simply from impact damage e.g. when struck by a foot (a real expectation due to the frustration created).[/li]
[li]The grass collector has vents in the bottom and sides but none in the top or back so the first collected cuttings block the air flow. [/li]
[li]The next cuttings block the throat. The collector requires emptying when only half full or less and the grass does not compact.[/li]
[li]It may be excellent on astro-turf or in the desert but on a moist english lawn grass that can grow an couple of inches in a week, forget it.[/li]
[li]OK, so when the first Japanese machines reached the UK they did discover serious problems with the cutters because their blade design was based on quite different low-silicate grasses, but that was decades ago.[/li]
[li]This grass collector can require emptying every ten to twenty feet or so and the throat needs clearing each time.[/li]
[li] it has a dead mans handle throttle so, after you've crippled yourself extracting the grass box from under the fixed rake handle bar, and discover there is no tumble home to the grass box such that half of the grass falls straight out onto the lawn as you remove it, the engine stops.[/li]
[li] The engine stop is supposed to be a safety feature but the frequent need to stop, empty the grass collector and clear the blocked throat means that it requires pull-cord staring every ten feet or so when used on some lawns.
The consequence is that operators simpley defeat the throttle safety with a piece of string, because the safety feature is childishly easy to defeat.[/li]
[li] Operators now can be seen emptying the grass box and clearing the throat of the mower with the engine running.[/li][/ul]

Such designs are potentially dangerous and, worse, avoidable. A better design should cost no more but am I alone in noting that many bad designs are prodiuced simply because they can charge so much more for better designs which cost no more to produce?

Where are the ethics in this? What engineer of any integrity can be party to such designs?

I wonder, just how many other inexcusable designs are there?




JMW
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Sounds like my mower. I just be sure to not cut wet grass. While I bemoan the performance, I have not been dumb enough to tie the safety handle. Buy a better mower and stop looking for something to blame an engineer for.

Steve Braune
Tank Industry Consultants
 
At the grand old age of 26 I learned the following lesson:

You can't be an expert on everything. When buying consumer goods ask someone knowledgeable you trust, or read "Which" magazine or the like.

At a pinch ask someone who is using the relevant item.

An informed market is a much better evolver of designs than nanny state regulations.

As to ethics, I don't really think it comes into it. There is a segment of the market that will buy the cheapest, no matter what. In a free society that is their right.

Cheers

Greg Locock
 
Quality counts and in the long run may be more cost effective (think life cycle cost). We finally decided not to buy the cheapest toaster or coffee maker, because we had to buy a new one every year. By spending a little more for a quality item, the overall cost is usually less.

"Never hold a dime so close that you can't see the dollar behind it."
 
These types of designs are certainly something to be ashamed of. Many companies make junk and sell it with a junk price. Some consumers will buy it for the price but after that (5-10 years later-life of mower?) they will not go back to the same company. Eventually, these unsatisfied customers will affect the companies bottom line. However, if the marketing department is good, they will just find new customers but eventually it will catch up too them.

Unforutnately, these types of designs will not go away only be replaced with a product from another company. I have never understood why a company would make an inferior product like this and expect to grow with the years. The only thing they can be thinking of is making as much money in the shortest amount of time and then bailing to start another trash company.

 
Hm. Maybe you guys missed the point.

I don't believe I said it was the cheapest, because it wasn't.

What I am talking about is poor design, not design to the $.

Sure, I could pay more for a mower with an electric starter. Or with power drive. That is a buying decsion.

And yes, a roller instead of one of the pairs of wheels would be preferable for edge cutting and may cost more.

So we have a pull cord push mower with 4 wheels. Not the cheapest.

So now tell me why it should cost more to have the wheel base narrower than the cutting path. Or even one pair of wheels so arranged and allowing maximum width on the other pair to accept a bigger cuttings box.

Tell me why it is more expensive to put the vent slots in the top rather than in the bottom.

Is it going to double the price?

The point is that for a given set of components, there seems to be a premium for having them put together in the best way.

It seems to me that some products are either badly designed because there is a lack of design skill or badly designed on purpose to extract a premium for a better design at a higher price but not necessarily at a higher cost.

Anyone who visits any of the consumer opinion sites will discover any number of products, brand names included, that fall far short of expectation, many costing more than rather more satsifactory products.

(visit for some examples).

What I expect to see reflected in price difference is the features list.
"You get what you pay for" should mean you get the features you pay for and not for the fact that one is badly designed and another not.

I remember an occasion trying to buy an SLR camera where, when asked the difference between two cameras at different prices, the sales assistant replied "one's got more bits than the other". This bright assistant knew that price is about features, not quality (though I was otherwise unimpressed and bought my camera elsewhere). He didn't say "one is better than the other".

Some very good products are very cheap. They are designed well for a particular price market with a set of features to match.

Or maybe I don't understand the term "quality" the same as everyone else does?


JMW
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Please see FAQ731-376 for tips on how to make the best use of Eng-Tips Fora.
 
jmw

It may be the if the vents were on the top, grass, dust, dirt or a rock could exit the vents and injure the operator.

It may be the wheels are place to the outer edges to give the mower the greatest stability again to avoid injuring the operator. Or to sell an edger product...


It may be the bag is designed to stop receiving material when a certain weight has accumulated, so the operator is not injured while removing the bag.

It may be the designer does not use the product...

Just my guesses

Hydrae
 
jmw
It sounds like a quality mower to me. Quality is how well something fits the specifications it was built or procured to.
It's been a while but in Quality College you learn such things as: Godiva and Hershey choclate candy are equal in quality. The Godiva has higer standards or specifications so it results in a better product. It doesn't have higher quality, just different requirements.
Things like horse crap can have high standards of quality. If I am particular about the horse manure I put on my roses I can specify tha I want manure from a clydsdale mare, that was feed 20% oats, 30% hay and 30% grass, and was collected on the east side of a hill before 9AM. It's still horse crap but it meets my standards of quality.

The mower your haveing trouble with probably met someones standards and specifications ( I'm sure it does a good job of cutting grass for someone, somewher.). It didn't meet yours. Did you have any? Not all lawnmowers are the same.
IF you don't know what you want then you have to want what you have.
 
BJC you are absolutely right. About quality. But if that's what you really believe is a quality lawn mower then I need to be a lawn mower salesman in your neck of the woods.

Quality is in how well the designers are meeting the specification. But we are still not facing the issue.

Take a pair of lawn mowers built to different price standards and market specifications.
Of course they are different.
One has a smaller less powerful engine and has thinner material in the mower deck. The cutter doesn't last as long before it needs sharpening or replacing.
That's OK, it's going to be used to cut the a householders front lawn once a week.
If it were a bigger lawn maybe we need a bigger motor and power drive rather than push. Maybe we also pick one with a bigger capacity grass collector.
But now how about you take two equivalent lawnmowers, each costs the same and each sells for the same. One will always be better than the other in one respect or another but maybe worse in some other area.
This is how the designers have reached their design compromises.

If I was going to set up a garden maintenance business this would be the wrong choice. I would want one designed for a 40 hr working week and then some. I'd expect a good three years over which to epreciate the value.

You are absolutely correct to say that each represents quality of design, quality of manufacture and can each be said to be of as good a quality as a more expensive mower because it meets its ddeign specification well.

You want a Ferrari, buy a Ferrari. You want a for Kia, buy one. Each is equally able to claim to be quality.
But a low price may excuse Ford for not fitting a V12 trurbo charged engine. It would not excuse them for fitting defective tyres, or if the brakes failed after you've driven 5 miles.

But when you replace one life expired mower after 8 years with another visually similar and price similar and discover it is substantially inferior, are you saying that that is "quality?" Is progress that we see quality decline or improve? Are we getting better as engineers and designers? or worse?


JMW
Eng-Tips: Pro bono publico, by engineers, for engineers.

Please see FAQ731-376 for tips on how to make the best use of Eng-Tips Fora.
 
The issue is you bought a mower that didn't meet your needs ( or specifications, that is if you had any specifications).
The mower you bought might fit exactly the specifications of a user in Arizona with 40 square ft of dry grass that he cuts 14 times a year.
If you sold me a lawn mower it would be one I've see work in wet or damp grass. I would also buy it from a dealer with parts, and with a gaurentee.
tthe mower you bought didn't fit your specifications and and you shouldn't have bought it. If price was you sole specification you bought a mower that met that sepecification. Expecting a cheap mower to cut long wet grass may be to much to ask for. That is why Govida chocolate taste better than Hersheys.

Your mower is different from the one you bought 8 years ago because the manufacturer was probably forced to cut cost. They sold out on there name. IF you had a writtne specification for the one you bought 8 years ago would the new one meet the same specs, doesn't sound like it.
The analogy of Kias and Ferraris is just like the just like the chocolate. Equal quality in both, what you get depends on how you set your standards. Just want a car to get to work, buy the Kia, Want to leave 10 minutes late and get there 5 minutes early - spec out a Ferreri.
 
It suprises me how little support jmw seems to be getting in this thread. Nobody can deny that there are innumerable crappy products of all types on the market, but nobody here wants to admit that one of our engineering brethren was responsible for them.

Keeping in mind that this is a forum for 'Professional Ethics in engineering', can we justify poor design on the basis that the consumer should recognise it himself, and buy accordingly?

There is a legitimate market for cheap rubbish, sometimes I buy cheap tools (if I'm likely to loose them before I'd wear them out!), but as professionals we can recognise the difference. Many consumers can't. I fully agree with Greg's point about getting advice to make informed decisions, but does this abrogate the designers of all responsibility?
 
Thanks ChrisEastAG, I was just about to book myself in for a sanity check.

It is funny how what have actually said seems to have been almost wilfully misunderstood.

I said "moist English lawn grass that can grow a couple of inches in a week" which brings this comment: "If you sold me a lawn mower it would be one I've see work in wet or damp grass." and "Expecting a cheap mower to cut long wet grass may be to much to ask for."
If I'd meant wet or even damp grass, I'd have said so. I said moist referring to the quality of the grass and illustrated this with a reference to an earlier experience the Japanese manufacturers had not accounting for the silicate content of English grass.

Just to be clear, this once a week cut of moist grass (not wet or damp) which is at most a couple of inches tall can normally be easily managed with a cylinder mower but:
Cuts long or overgrown grass without a problem.
Uneven lawns do not pose any problems

This is precisely the job a rotary mower should do and do well.

But OK, maybe it is OK to design and sell junk for the same money you can buy "quality" products.



JMW
Eng-Tips: Pro bono publico, by engineers, for engineers.

Please see FAQ731-376 for tips on how to make the best use of Eng-Tips Fora.
 
ChristaEastAG
Sometimes you buy cheap tools, sometimes other people buy cheap lawnmowers. I have used cheap tool when I had to, I don't any more. It's a question of how many bloody knuckles and rounded bolt heads you want to put up with.
So the question is, is the engineer or designer who designed the cheap tools unethical? There must be a nitch for such tools, Wal-Mart, Target etc. are full of them. Are all the people associated with putting those tools unethical.
My point is quality is not a function of the product, it's a description of how the product was selected. If the selection process is faulty then the product may be inadequate for the job it was supposed to do.
I think JWM may have a good ideal. Let's establish ASTM standards for lawn mowers and other consumer items goods. Of course we need to establish committees to establishe all the performance catagories, tests and certifications need to assure the mowers comply with the standards. Or we could use consumer reports, or use a local dealer we can rely on if want take it back.
JMW I would have messed up on the specs for a lawn mower to cut "english grass". I have realtives that have been raising grass seed for years and they have never heard of english grass. All I could find by google was that it's a landscape term and not a specific variety of grass.
I would suggest that you file suit against the manufacturer, gettin a class action suit to bring rememdy all those people who bought that particular lawn mower.
Speaking of suits. Do you know why mower now have the kill bar on the handle? It was because a surgeon ( who you would assume to be intelligent ) picked up his mower and was holding it vertically to trim a hedge. The mower of course whacked up his fingers so bad he was out of the doctor business. He sued and was awarded a multi million dollar settlement and now all mowers have kill switches.

My point is that it is unethical to call someone unethical because you bought a lawmower or something else that doesn't work for you.
I have bought lots of crap but never thought the people that made or designed it were unethical. One was a Ford Tarus. Ford got a lot of Kudus on their quality program for Tarus. It ws a pretty good car and ran good. There were some pretty dumb things about it, like having to almost disassemble the entire car to replace heater hoses or heater fan. Nothing could be repaired on the front end for less that $700.
 
On top of which, you assume that the design engineer was at fault. I've been involved in legacy products where the development engineering was top-notch and thorough, but when it came to production, substitutions were made, short-cuts were taken to "simplify" the production and increase the profit margin. The end result is a product that is shoddy and does not meet its original performance specifications.

Bottomline, the engineers did the best job possible, but the production end had different priorities, such as potentially eliminating "features" that were essential in the original design. The braces you mentioned may have been added to stiffen the structure because the production end decided to use cheaper or thinner walls than originally designed.


TTFN
 
IRStuff, the production "engineers" you mean.

Products are built by teams, parallel engineering, preferably, and working closely with the marketing teams.

This product was comparably priced with similarly featured rotary mowers.

Short of doing a full design evaluation in the store, superficially equivalent.

If they skimmed some costs, they didn't let that get in the way of a good margin.

There is an assumption that i bought a bad mower. Correct.
That I knew it was bad. Inccorrect. That i got what I deserved at the price. Incorrect.

The bench mark for any product is "fitness for purpose". Does it meet this critetria? Yes, not well, but yes. Do other mowers meet the criteria as well or better? Petently so and with no cost penalties reflected in the sales price.

It may be that I don't understand engineering or quality. It begins to seem that way. I agreed with much of what BJC had to say on what "quality" is. I do.

But what we seem to be incapable of acknowledging is that there are some designs out there that could have been a whole lot better for the same cost and with the same features.

I am saying I have a product which is badly designed and everyone insists there is no such thing as a bad design. Engineers don't make bad designs.

I understand the concept of designing for the market and designing to a target very very well. I have witnessed some notably failures and achieved some significant successes myself.

This is not some anonymous product from a five and dime store but a product from a recognised brand company and from a leading retailer of exactly what I want to buy, a mower for once a week during the summer.

"English" grass is grass grown in an English climate deriving its nutrients from the soil in the usual way but benefiting differently from the soil and climate from elsewhere.

Did no one ever see corn grown in one field completely different to corn grown in another county or on poor soil? They are different. In a normal wet summer the grass grows fast and is full of moisture. When it is dry enough to cut most mowers do a decent job. This doesn't.

I can't say clearer than that, but i am getting feedback that would do credit to the tobaco lobby explaining that smoking is good for you.

I stand corrected.

JMW
Eng-Tips: Pro bono publico, by engineers, for engineers.

Please see FAQ731-376 for tips on how to make the best use of Eng-Tips Fora.
 
I suggest you get off your high horse, frankly.

Selling consumer goods is mostly about cup holders and chrome stripes. That's the way Western society works.

One company chose to make a good product, the other made a less good but presumably more attractive product. Why did the purchaser choose the second one? Because there was something about it that appealed more to them. Whether it was price, styling, nameplate, availability or whatever. The point is it was not assessed on ability to perform its intended function. Effectively it was an impulse buy.

I agree it would be hard to assess the general functionality of a lawnmower without a test drive, that's why I suggested asking for recommendations and so on. On the other hand Blind Freddy could see that the wheels were outboard of the rotor, making edge trimming impossible.

By persuading the purchaser to buy his lawnmower the design engineer succeeded in his design brief - the purchaser bought the product he was asked to design. Having worked on a car that was much better engineered than the competition, but looked a bit ugly, and seen the resulting sales, I'd point out that there is /no/ profitable future in well made unattractive designs for the consumer market. Faced with consumers who are more interested in aesthetics than functionality, there is only one way that designs will evolve.

So, what will you do next time you buy a mower?



Cheers

Greg Locock
 
While there may be a few enlightened companies, many companies, particularly old-school, still do not use integrated product development teams, particularly when the design is done in one place and the production is done elsewhere.

There was a thread floating around here not more than a year old, where the design engineer was bitterly complaining about the contract production facility in China using inferior parts and modifying the product without permission or oversight.

TTFN
 
Bottom line is junk will be made (whether it be the design engineers', managements', or the production departments fault). This is one reason why we call it a free market. If someone is making a large purchase (define 'large'-varies by consumer) then they had better do their homework.
There is nothing to be done to improve this without passing another law or another government agency involved. And we all know we don't need that. Your example is only one of a billion. The poor designs always take care of themselves.
 
There's one other thing that missing from the discussion. JMW talks about looking at two lawnmowers at the same price that have different features. Apparently, the one he chose proved inferioror, which he attributes to ulterior motives on the part of the engineers/company.

Something to consider - different companies have different skill sets. JMW suggets that his mower could have been made a whole lot better at the price point, becuase someone else did just that. But, it may simply be the case that the designers of the mower he bought don't have the skills to make a better design than what they came up with. Perhaps the company didn't want to pay enough to get better engineers, and as a result, the lack of skill meant that they couldn't come up with a better design for the sales price that they were targeting.

Engineers are not just a bunch of black beans for the accountants to sort. We're all different, with different levels of skill and experience.

Edward L. Klein
Pipe Stress Engineer
Houston, Texas

"All the world is a Spring"

All opinions expressed here are my own and not my company's.
 
If you have been in engineering more than a couple years and don't know the possible reasons behind such a product, then you just haven't bee paying attention.
 
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