Is it common for engineering to get overriden by sales?
Where I work the sales department; Receives the customers specifications, quote on bids, receive customers statement of work, and form a sale based on the statement of work.
Engineering- typically will have to make several waivers as specifications cannot be met. Engineering is not involved during the inital stages of quoting or reviewing the customers specifications. To quote the owner "engineering does not dictate what orders are taken".
I dont think that it is a good business practice as the customer typically expects that we will meet the requirements that were laid out in the statement of work.
By the time waivers are agreed to the customer is already pissed off because we backed them into a corner and most likely delayed shipment.
Just looking to see if this is a common practice, as I have limited experience.
Thanks for your time
Qu1nn
Where I work the sales department; Receives the customers specifications, quote on bids, receive customers statement of work, and form a sale based on the statement of work.
Engineering- typically will have to make several waivers as specifications cannot be met. Engineering is not involved during the inital stages of quoting or reviewing the customers specifications. To quote the owner "engineering does not dictate what orders are taken".
I dont think that it is a good business practice as the customer typically expects that we will meet the requirements that were laid out in the statement of work.
By the time waivers are agreed to the customer is already pissed off because we backed them into a corner and most likely delayed shipment.
Just looking to see if this is a common practice, as I have limited experience.
Thanks for your time
Qu1nn