New Computer MathCAD Won't Load 1

[zdas04]

I got a new computer (running XP Pro) this week and was trying to install MathCAD 13 from the original media and the install looks fine, but when I click on MathCAD 13 nothing happens. Watching the system monitor, there is no change in the number of processes running.

So, being the clever guy that I am, I went into Explorer and double clicked on a .mcd file and got the message:

Windows cannot find 'C:\Documents and Settings\David\My Documents\DehyCapacity.mcd'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search

The message didn't mean anything to me since I didn't type the name in. So I tryed a .xmcd file and got the exact same message (with a different file name).

In frustration, I uninstalled MathCAD 13 and reinstalled it (thinking that something I installed after I installed MathCAD might have stomped on MathCAD's file types or registry entries). No joy. So I went into Control Panel and Add/Remove programs and hit "change" to repair the installation. No joy. I've run a computer optimizer to look for busted registry keys. No Joy.

I went to PTC.com to look for updates, but that is simply the worst website on the planet. I finally found a place to set up an account, but then it said my account lacked priveleges. When I said maybe I'd pay for privleges it took me to an upgrade page (i.e., you have to have privleges to buy privlges). I sent them an e-mail, but don't have high hopes for that one.

Anyone have any other ideas?

David

 

[PNachtwey]

I found my problem. Mathcad 13 install just fine over WinXP SP3 IF you disable the anti-virus scan. I think the virus scan doesn't like the cdilla copy protection or maybe it is the other way around.

Peter Nachtwey
Delta Computer Systems

http://www.deltamotion.com

 

[IRstuff]

I think that's been a known problem for quite a while, particularly with Norton.

TTFN

FAQ731-376

 

[CAEmon]

I had a similar problem of not being able to run Mathcad 14 on a new installation of Windows 7. I uninstalled and reinstalled and was disappointed that it might not be compatible. There were some error messages during install regarding registration of certain files. When I attempted to run the program .. no response or error messages. I had actually been able to run it on another Windows 7 installation so I was somewhat baffled. Did some Googling to find a hit on PTC support site that was related to the problem. Issue is it required access (maintenance contract). What I found out through more Googling is that there are files that are normally installed with MS Office that would typically be present. Since it is a new computer, it is likely that you would not have installed office yet. Either install office or install the required files. I can't remember all of the required files now (it is on my home computer) but I do know the following are required: MSXML4 SP3 and Microsoft Visual C++ 2005 Redistributable Package. Try to install those and then install MC14 again. I will look at my home PC and see if there was anything else I had to install.