Runtime Exception error when saving

[dxm06]

My company just got the V5R17 release and after installing it on my laptop when I tried to save a Catia part file it said:

"Runtime Exception"
Click OK to terminate

Then Catia closes and the file which was saved cannot be opened again.
It's actually the first time this happens and I would know how to solve this problem. We had no problems on the other computers, only on my laptop.

 

[DBezaire]

if you run the R17 software management tool - the results return compatible? Laptop info please.

Regards,
Derek

 

[dxm06]

Hi Derek,

Check Integrity Level 1 & 2 was OK!
Prerequisites OK
Check Memory : OK
Check Network adapter : OK
Check DLLs : OK

MS Windows XP SP2
Intel Celeron x86 1.5 Ghz
1 GB RAM

The problem only occurs when saving and when opening "Document Properties" (File -> Document Properties). I can open and view my R16 files, but when I save them the the message comes.

 

[DBezaire]

Dxm06 - try this, make a backup copy of your job, run the tools -- utility -- CATDUA (Version R17). Change the selected operation to clean from check. As a general rule, you should wait until SP1 of a version (for production use).

Regards,
Derek

 

[dxm06]

It doesn't seem to work! =/

We're actually running SP2, and I installed SP1 + SP2 with same results.