Space Navigator problem

[MartinSweden]

Hi!

As of yesterday my Space Navigator stoped working in ProE. The protk.dat is att the right place and I can access the 3Dx menues from within ProE.

The blue led shines, SN works fine in Google Earth and other apps. So the problem is only in ProE

Runs W7 64, ProE WF4

Rebooted and reinstalled both 3Dx Drivers and ProE but still no luck.

Any ideas?

BR

Martin

 

[MartinSweden]

Managed to identify that the problems started with the installation of Windows Hotfix KB983620 if that can help solving the issue

 

[jebiselucka]

System Restore is one option

Wildfire is very nice, if you know,
how work with him

 

[mjcole]

Martin,

Try launching the Navigator Before or after Starting Pro/E.
For some programs the Navigator needs to be plugged in when program starts. For others it's hot swappable. Also try to see if running an older 3dconnexion driver will work.

One more thing to check is that the Right Driver is active by opening the Configuration window and making sure you don't have the word or adobe one shown as active.

Michael

 

[MartinSweden]

Hi!

Thanx for the replies. I managed to solve the problem with help from 3Dconnexion supportforum and mailsupport.

Here is the mailanswer I got:

"Before starting make sure you are logged in with full admin privileges.

1. Download the latest driver from the 3DConnexion website and save it to an easy to access location such as the desktop:

http://www.3dconnexion.co.uk/service/drivers.html?_s=b49c356e717ef1f4ce4686fe5cd8c38e

2. Remove the current driver through the Add/Remove programs. Then make sure the 3DConnexion folder in C:\Program Files is deleted.

3. Navigate to C:/Documents and Settings/your profile/Application Data or C:/Documents and Settings/admin/Application Data/ and delete the 3DConnexion folder. Check both locations to be sure.
NOTE: on Vista machines the paths to the profiles will be found in C:/Users/your profile/AppData or C:/Users/admin/AppData/.

4. Before proceeding with the next steps, It is strongly recommended that a backup of the registry be made. Instructions to create a back-up and to restore the registry can be found on the Microsoft's Knowledge Base article Q322756.

5. Under the 'Start' button and 'Run' type in 'regedit' and hit OK to bring up the Registry Editor. There are 2 registry entries to remove: Under the branches ‘HKEY_CURRENT_USER’ and ‘HKEY_LOCAL_MACHINE’ and under each of their ‘Software’ folders delete the 3DConnexion folder found in each location (note: sometimes there might not be one under the Local Machine key folder).

6. Remove the device if it is still plugged in and follow this by rebooting the computer.

7. To rule out installation conflicts with firewalls or antivirus software please disconnect from any local network if applicable (with most places, depending on how their network and licenses are managed you can physically unplug the network cable after logging back into Windows), disable any antivirus programs and turn off any local firewalls. The Windows firewall settings can be accessed from the Windows control panel. All of these items can be reconnected/turned back on after the driver is successfully installed.

8. Install the latest driver previously saved to the desktop, AFTER you've closed any running 3D application.

9. Please keep in mind that you CANNOT use any USB Hub or USB extension cable! You have to connect the controller always directly into the PC!
Before connecting the USB cable directly with the PC, press and hold buttons "1" and "2" on the device.
As soon as the cable is connected, you can release those buttons.

10. Now you can start the driver manually and open our control panel:
- start/all programs/3Dconnexion/3DxWare/show 3DxWare control panel
- within the first tab "Device Configuration" you can push the button CALIBRATE. Please DON'T touch the controller while doing so!

11. Open our Cube 3D Demo to test the device:
- start/all programs/3Dconnexion/3DxWare/Demos./Cube 3D Demo
- When moving the controller and releasing it, do models still drift within the Cube Demo?

Please always perform this movement-test also on a different PC, if possible with a different onscreen system.

The forum answer that solved the problem can be found at this link:

http://www.3dconnexion.com/forum/viewtopic.php?p=20621

BR

Martin