Industrial Inkjet Printers

[falldp13]

The company I work for is attempting to get into servicing industrial inkjet printer units (i.e., Marsh, FoxJet, Imaje, etc.).
We NEED to locate a source for service manuals and especially spare parts.
The OEM's do not want to help due to their considering this "taking food from their table."
Any ideas on how I can find the necessary equipment manuals (service manuals) and spare parts?
Thanks,
Dan

 

[Paulcet]

You may have quite a challenge in front of you. Probably the easiest way to get all that information would be to apply to be an "Authorized Service Center". Other than that, try to recruit someone who has worked at a service center.

When I was working as a technician in a food processing plant, I serviced all the ink-jet printers (Imaje, Marsh, Willett-Labeljet). Technical manuals were not hard to get, as long as a printer unit was purchased. The manuals were fairly complete, though I am sure the factory service personnel had better ones. Much of the parts are proprietary, so they will have to be purchased from the manufacturer.

 

[asiantac]

Dear Dan,

We seem to be in the same boat exactly. May I ask you how you have dealt with your issue so far ? A strong supplier of spare part for Imaje jet printers is our priority.

Awaiting your soonest response,

Thanks
Farzin

 

[Paulcet]

Farzin,

It's been a long time, but I think I remember buying Imaje parts from Marsh Micro Systems in Chattanooga, TN. Nice people. Not even sure they carry Imaje any more.

http://www.marshmicrosystems.com/default.asp

 

[tomtragesser]

industrial inkjet components (especially for Marsh & Videojet) can be found at

http://www.codershack.net

 

[9155]

I suggest you make contact with

http://www.aps-direct.com

as these guys come from this industry and know all the ins and outs.
They have pretty good access to spare parts and to many consumables. The service and knowledge is excellent.