Perhaps the technician was afraid to admit he couldn't figure out why the brake wasn't working properly. That brings me to my one and only crane story, which involves people not being able to figure out the solution to a problem.
About thirty-five years ago I got the chance to climb to the machinery platform of a 50T bridge crane in a building that handled solid propellant rocket motors. The building was only a year old, and the electrical engineer I was with said they had been constantly getting calls to adjust the electronic slack-line detector that was shutting down the crane. Several other engineers and some manufacturer reps had been called in to analyze the situation, but the problems persisted.
He had attached a large-face analog meter to a circuit that monitored current to the crane motor, and I could see the needle from almost anywhere on the platform. It was moving back and forth as the crane hook was run up and down with no load. I asked about that, and he said the reps had told him it was a tight bearing somewhere in the drive train, and not related to the problem.
I started looking around while not wanting to disturb him. The only thing I could see that revolved in sync with the needle movement was the crane drum, which was about fifteen feet long and four feet in diameter. The end of the outer shell was near a railing, and I noticed the raw edge was wandering about 1/2" as the drum turned, but the machined surface and grooves were running true. I asked him to come over, and got a look that said, "Five minutes on the machinery platform, and suddenly you're a crane expert." But he showed me how to run the block up and down while he looked at the drum. He came back and said, "How the f... did we all miss that? Let's get out of here." He was really pissed, so I didn't ask any questions. Thankfully, I didn't blurt out, "I guess you never looked."
Operations in that building were soon shut down. About two months later, a new drum was delivered and installed, which required removing a section of the roof, and operations resumed. I never spoke with him or anyone else in the company about my trip to the machinery platform or the problems with the crane, so I don't know exactly how what I noticed was related to the replacement of the drum. The out-of-balance condition and the under-spec thickness of the shell under the grooves both seem like good possibilities.